BlackBerry blackout continues for third day, now affecting Americas too [update]
Research In Motion’s (RIM) woes continued for a third consecutive day as BlackBerry services remained out of bounds for millions of users in Europe, Middle East, Africa and countries like India, Brazil, Chile and Argentina. Reuters is now reporting that the company is now dealing with a similar outage in Americas too. This certainly seems to be a much bigger problem than what RIM had initially assessed. Here’s the statement the company had issued yesterday:
The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience, and we will continue to keep you informed.
We expect RIM to issue another statement tonight to update the current status of the outage.
UPDATE: RIM has issued a statement confirming the outage has hit Americas too.
BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.