comscore
News

Apple acknowledges ‘Sticky' keyboard issue, launches MacBook, MacBook Pro repair program

Apple will replace some keys, or the entire keyboard if required.

  • Published: June 23, 2018 9:14 PM IST
apple-macbook-pro-hands-on-3

In 2015, Apple redesigned the MacBook keyboard, but it hasn’t gone well with the users as the company expected it to. MacBook and MacBook Pro users started complaining about failing keys, and in some cases, the keys also started popping up. And while some keys move freely, they simply don’t respond.

Following a lawsuit that was filed, Apple has finally acknowledged the issue and has launched a repair program. Under this program, if you have a MacBook or MacBook Pro with faulty keyboard, Apple will replace some keys, or if required, the entire keyboard for free.

In case you have already paid Apple to fix the keyboard, you can call up the customer care centre. According to Apple’s support page, the company is planning to refund earlier repair charges, TechCrunch report states.

List of eligible Apple MacBook, MacBook Pro models

  • MacBook (Retina, 12-inch, Early 2015)
  • MacBook (Retina, 12-inch, Early 2016)
  • MacBook (Retina, 12-inch, 2017)
  • MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-inch, 2016)
  • MacBook Pro (15-inch, 2017)

Watch: Apple iOS 12 features

If you own one of the above MacBook, and facing issues with the keyboard, you will have to take it to an authorized service center or an Apple retailer. They will examine if the keyboard is really faulty, and replace the keyboard. But do note that your laptop won’t be with you for  a few days during the repair process.

For those who are concerned about the warranty, Apple says that keyboard repairs will cover MacBook and MacBook Pro’s for four years since the day of purchase.

  • Published Date: June 23, 2018 9:14 PM IST