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Apple approaches TRAI over DND app that accesses private messages

TRAI's DND app requires permission to accesss user's messages.

  • Published: September 29, 2017 10:39 AM IST

In a bid to curb the menace of spam calls and messages, the Telecom Regulatory Authority of India (TRAI) introduced its DND app. However, the app is in violation of Apple‘s privacy policies as it seeks access to users’ private data. The iPhone maker has reportedly approached TRAI for ‘more consultation’ on the inclusion of the app on the company’s official store.

TRAI’s DND app has been designed to log, report, and block incoming spam SMS and calls. However, to be able to function as intended the app requires access to a users’ message box. Given the message box is a place for everything from bank OTPs to personal messages, it is seen as a violation by Apple. According to Financial Express, Apple has again approached the agency to resolve the issue. The to and fro has been ongoing for about a year now. The company has always assured customers how it has no use or access to their data. ALSO READ: Apple Music crosses 30 million paid subscribers, says that isn’t enough for competition: Report

With Apple’s ecosystem including smartphones, wearables, television boxes, and more, there ought to be privacy concerns as all are not thoroughly independent of each other. Providing access to messages opens up a whole world of inadvertent surveillance. On one hand, TRAI’s attempt is to stop one of the biggest issues sabotaging consumer experience, on the other hand, this very solution could mar Apple users’ relatively secure experience. ALSO READ: Apple iPhone 8, iPhone 8 Plus India sales to kick off today: Everything you need to know

Meanwhile, TRAI chairman Ram Sewak Sharma complained that the situation was “ridiculous” and that “no company can be allowed to be a guardian of a user’s data”. As per the report, the development is in a ‘positive direction’ as Apple appears to be willing to talk and find a solution about the app’s requirement of accessing user data.

The report arrives at a time when Apple’s latest iPhone 8 lineup goes on sale in India starting today. The new Apple iPhone 8 and iPhone 8 Plus go on sale at 6PM.

  • Published Date: September 29, 2017 10:39 AM IST