Yes, it might sound a bit weird initially, but Apple is now repairing rear cameras which is technically fixing the rear cameras. According to a new support document sent by Apple to retail stores and Authorized Service Providers, the company has mentioned an updated repair process for cases where an iPhone X Face ID has issues, 9to5Mac reports.
Apple‘s document instructs employees to first run a diagnostics test, and this ought to clear up whether the device requires any repairs to the rear camera. And if that does not turn out to be the case, the employee has to perform a simple unit replacement for the customer. Now, it may sound weird that fixing the rear camera addressed Face ID issues, there have been known cases where users who had issues with their rear cameras also turned up having issues with Face ID.
Users have taken to Reddit to explain that soon after buying their iPhone X, both the rear camera and Face ID stopped working at the same time. There have been instances where users explained that features like pano, slow-mo, and time-lapse still worked, while others did not. A faulty Face ID has reportedly been known to prompt the message, “Face ID is not available, try again later”.
One such reddit user explained the conversation he had with a Genius Bar personnel – “I was talking to the Genius Bar guy and he said that the cameras are connected. The lenses differ on what they do. The wide angle did the ones that worked and is connected to the front facing camera. The telephoto is connected to the true depth and was not working.”
Watch: Apple iPhone X – How to set up Face ID
And now the support document from Apple, seems to confirm the whole issue.