Microsoft just revealed that it’s using Artificial Intelligence (AI) to roll out Windows updates. The company pointed out that “for the first time” it used AI to ensure that the rollout of its latest Windows version, the Windows 10 April 2018 Update was smooth. John Cable, the Director of Program Management in Windows Servicing and Delivery team at Microsoft posted a blog post to give us some numbers about what changes were observed with the use of AI.
Cable pointed out that “early returns are very positive” as the Windows 10 April 2018 update became the fastest version of Windows to reach over 250 million machines. He said that the company is using AI to select machines that are likely to have “great update experience” and it offers the update to users on those machines first. The company uses AI to analyze the feedback data that it collects and continues to collect the “update experience data” throughout the rollout. Cable went on to add that the aim of this data is to ensure that the Windows Update experience for its users is “safe and reliable”.
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The post also stated that the company continuously retrains its model until it reaches a “higher confidence” that the device will have “a great experience” until it rolls out the update. The company started the use of AI as “a pilot program” with the last version of Windows, the Windows 10 Fall Creators Update to study the characteristics of the devices where the data indicated that the experience was good.
Microsoft observed that there was “a higher rate of positive update experiences for devices” that AI identified “with fewer rollbacks, uninstalls”, negative feedback or reliability issues. The company added that AI also enables the company to quickly identify any issues that may happen during the update process, giving it a chance to block the rollout for the machines that may be impacted by the same issue.
The post also noted that Windows 10 April 2018 update exceeded all other versions of Windows 10 in terms of reliability and performance. In terms of statistics, there was a 20 percent reduction in system stability issues, 20 percent reduction in OS and driver stability issues on over 4,00,000 ecosystem drivers, up to 63 percent reduction in the time when the devices were offline while updating, and 40-50 percent improvement in the launch times for Microsoft Edge.
The company pointed out that its internal customer support teams are observing a reduction in the number of support calls and online support requests with the latest update. Microsoft has also expanded the availability of Windows 10 April 2018 update to all the compatible devices that are running Windows 10 across the Globe. This is the last stage of rollout process for Microsoft and the company stated that if you have not updated your device to the latest version of Windows 10 then it shall automatically roll out through Windows Update.