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Samsung reportedly has a new battery problem with the Galaxy Note 8

Some Galaxy Note 8 users are complaining about battery problems, where the smartphone fails to turn on after reaching zero percent.

  • Published: December 29, 2017 4:20 PM IST
samsung galaxy note 8 review lead

Looks like Samsung’s battery issues haven’t ended yet. Last year, the Galaxy Note 7 had faulty batteries that overheated and exploded. Now, a new battery problem has surfaced with the Galaxy Note 8 that Samsung has to deal with. Well, before you even think of it, there is nothing to get scared about.

According to reports Samsung’s Community Forums, several users have been reporting that they are unable to charge their Galaxy Note 8 units after the battery percentage reaches zero. As a result, the Galaxy Note 8 becomes completely unresponsive. Also, the LED notification light doesn’t glow even when connected to the original charger, users reported.

Users also mentioned that booting into recovery menu by holding down volume up + bixby + power buttons doesn’t help either. One use also recorded a video showing how the Note 8 fails to charge. While the company is still in fact finding mode, Samsung India spokesperson said, “we have yet to get any official report for this matter and are unable to comment until we obtain more specific information of the phone. Any customers with the similar matter are encouraged to contact Samsung at (Local Customer Care number).”

As spotted by PiunikaWeb, the problem in particular is not specific to carrier, as users from Verizon, T-Mobile and Sprint have all reported the issue. The publication also points at reply from Samsung moderator with the handle ‘SamsungMel’ citing “this particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately. The company is providing repairs and exchange services for the handsets still under warranty.”

If you own a Samsung Galaxy Note 8 and don’t want to get caught in the same issue, ensure that you don’t let the battery drain out completely. Charging the smartphone’s battery when it falls below 15 percent is a good habit to follow.

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  • Published Date: December 29, 2017 4:20 PM IST