Viber attacked by Syrian Electronic Army, pulls down support page

Viber-logo

The free messaging and voice calling app Viber was hacked by a pro-Assad hacker group named the Syrian Electronic Army. The Hacker News has reported that the hackers had already defaced the support webpage before the company shut the page. Clicking on theSupport.Viber.com was navigating the users to a “403 Forbidden” page, instead of the usual function. Recently, Apple’s developer site was also hacked by an intruder and was pulled down in a similar situation.

The page when hacked was displaying a message saying that “Dear All Viber Users, The Israel-based “Viber” is spying and tracking you. We weren’t able to hack all Viber systems, but most of it is designed for spying and tracking.” They also gave a warning message to all Viber users by posting that all the Viber users should uninstall the app – “If you have Viber app installed we advise you to delete it.”

Viber has reportedly informed that it has pulled down the site after it came across an email phishing attack on an employee. Moreover, the company is claiming that the attacker could not access any sensitive user data, as their database were not hacked. The information is claimed to be kept in a secure system, and thus is uncompromised, reports TechCrunch.

Besides this, the developers of the Viber’s customer service helpdesk software Kayako also claim to have reported well to the situation and saved the information from getting leaked. They stated that, “The security of our customers’ helpdesks and data is our highest priority. As Viber said in their statement, this looks to be an isolated compromise of an individual’s account. Even so, we have taken the precautionary measure of auditing our systems. At this time we have no reason to believe that any other Kayako system or customer has been affected and we will continue to monitor the situation.”


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