The Cellular Operators Association of India (COAI) has stated that Vodafone India and Idea Cellular have fallen marginally short of call drop norms set for cellular operators in India. The association has further elaborated that Vodafone has fully complied with temporal norms, and mostly complied with spatial norms for call drops in India, while Idea has mostly complied with both temporal and spatial norms. Non-compliance by the two operators has been limited to certain areas and circles, and should not be misrepresented as a widespread phenomenon.
“These local area problems are principally due to Right of Way issues, and should not then be projected as problems covering the whole License Service Area,” stated COAI DG Rajan Mathews as part of the report. He further stated that “TRAI has adopted some of the most stringent measurement methods for measuring call drops, anywhere in the world. In spite of that telcos are mostly in compliance to these parameters.”
Meanwhile, operators Airtel and Reliance Jio are fully compliant in both temporal and spatial norms, indicating that these two operators have the best record regarding call drops. The country’s fifth largest private operator Aircel has fallen significantly short on temporal and spatial norms for call drops, primarily due to the financial issues that are affecting the company. Aircel last month filed for bankruptcy amidst financial woes and tough competition in the market.
WATCH: Oppo F7 Vs Vivo V9 – Specifications and features compared
In an effort to force telecom operators to improve service for customers, the Telecom Regulatory Authority of India (TRAI) last year introduced norms for the telcos regarding call drops. This includes penalties for operators not meeting the norms in specific circles, thereby forcing operators to ensure that quality of service is maintained in all operational circles. According to COAI, the four biggest private operators in the country are mostly in compliance with the norms. Apart from the private operators, Government of India-owned BSNL and MTNL also provide cellular services, although these are more focused on providing connectivity in remote areas that are not adequately served by the private operators.