Despite a manufacturer making good phones at great prices, after-sales services can really make or break a brand for a consumer. Xiaomi likely understands that, and to be fair, they don’t have much of a choice, considering the taboo that exists around “Chinese” products in India. And so, besides concentrating on offline sale services, Xiaomi has really been stressing on the quality of after-sales services it offers in the country. Taking another step up towards the effort, Xiaomi has today announced a new feature, called ‘Service Order Status’.
Essentially, it works like you can track your orders on a food delivery app or on an e-commerce site. Service Order Status will allow you to track the status of a device’s repair on mi.com. As of now, if you drop your device at a service centre for over-a-day repair, you have to ideally wait for a call to know when you can pick it up.
Checking the status is quite simple. Xiaomi has created a webpage dedicated for the Service Order Status, which also links within the mi.com website. Simply head to the webpage, and you will be asked to enter your contact/order/service/IMEI/Sn no. whatever applies to you. Once you confirm that, you will receive an OTP on your registered mobile number. Add that OTP and hit Submit. And you are done. You can now see the status of your service order along with the details of your device.
Xiaomi explains that the service status of a device might be displayed in the following terms:
Under inspection – Your device is being checked
Work in progress – Your device is getting repaired
Ready for delivery – Your device is repaired and is ready to be delivered
Delivered – You have accepted the delivery of your device
Cancelled – Your service order is cancelled
While Xiaomi has created a tracker for repairs, during the inauguration of the 500th Mi service centre in India, Xiaomi VP Manu Kumar Jain claimed that 95 percent of all repair jobs at authorized service centers are processed within a day, with 86 percent processed within four hours of the customer handing over the device to the service center. In July this year, Xiaomi set up the 500th exclusive center in Jayanagar, Bengaluru.