Research In Motion (RIM) announced a few minutes ago its services in Europe, Middle East, India and Africa are currently operating normally, via its Twitter page. Earlier in the day, subscribers in these regions reported delays in delivery of emails and BlackBerry Messenger messages. A few hours ago, RIM announced it was investigating reports of delay, sparking fears of a repeat of last month's outage that left millions without BlackBerry's online service for days. However, this time RIM ruled out a system-wide outage and said the delay affected some subscribers in Europe, Middle East, India and Africa. Last month's outage also started from the same region due to a core switch failure at RIM's server facility in UK and its redundancy systems failed to kick start. The outage knocked off millions of users' BlackBerry Internet Services and BlackBerry Messenger services for three days. RIM's co-CEO, Mike Lazaridis had then made a public apology for the outage and RIM later offered $100 worth of premium apps to consumers.
Research In Motion, the makers of BlackBerry handhelds have just posted an update stating that there is no system-wide outage and the company is investigating reports that some users in EMEA are experiencing delays. The statement from RIM is the second update from the company in about an hour since it acknowledged reports of service delays in BlackBerry Messenger (BBM) and emails. The first statement was made on Twitter, while the second on Facebook. Here's the latest statement from RIM:
Wanted to share with you our latest update. There is no system-wide outage, however we are investigating reports that some users in EMEA have experienced delays. We will update you as soon as possible.We are following the situation as it unravels and all our updates can be found here.
Research In Motion (RIM) has confirmed to AllThingsD that some users in India, Europe, Middle East and Africa are experience delays in the BlackBerry services. The BlackBerry manufacturer, however, denies it being a system-wide outage like the one that lasted three days and eventually resulted in a global outage for a few hours. Last time's outage also initially affected the same regions, which would point the cause of the current delay to the same server in UK that was responsible for the earlier service outage. Unlike last time, RIM has been pretty quick to acknowledge the issue and is expected to be more vocal about the status of service. We expect to hear more from RIM in the next few hours. We will be regularly updating the status of service here. Read
Uh, oh! BlackBerry users are facing delay in email and BBM message delivery. It is not clear how widespread the delay is but we are already getting reports from India and UK about users complaining about BBM messages not getting delivered and delays in getting mails. RIM has promptly sent out a Tweet it is investigating the matter, a lesson it learnt from last month's outage where it kept mum for the first few hours. We are following this closely and will be updating this post as it develops. Do comment below if you are facing similar delays (or not) with your location. Hopefully, RIM will get on top of this situation before we face yet another global outage. Fingers crossed. UPDATE 1: RIM has reached out to AllThingsD to confirm "there is no system-wide outage." However, it acknowledged some users in India, Europe, Middle East and Africa are experiencing delays. These are the same regions that were first affected during last month's outage that lasted for three days and turned into a global outage. UPDATE 2: Statement from RIM on its Facebook page:
Wanted to share with you our latest update. There is no system-wide outage, however we are investigating reports that some users in EMEA have experienced delays. We will update you as soon as possible.UPDATE 3: RIM has just sent out a Tweet confirming services are back to normal in Europe, Middle East, India and Africa.