BlackBerry services face outage, now being restored

By on May 3, 2013 at 9:13 PM.

BlackBerry services face outage, now being restored

BlackBerry services faced service outage earlier today. Initially there were delays in delivering BBM messages and emails, eventually resulting in a complete breakdown. This is the first such major outage this year though it faced severe outages last year. More →
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Airtel users in Mumbai facing service outage [update]

By on February 17, 2012 at 6:36 PM.

Airtel users in Mumbai facing service outage [update]

We are getting reports of some BlackBerry users in Mumbai on Airtel are facing a service outage. At the moment, only some users are facing network outage but it reminds us of Airtel's service outage from last year as a result of fire in their premises in Mumbai. Airtel has sent out a text message to its BlackBerry subscribers informing them of possible network outage. RIM India has denied any service outage from their end. In the meanwhile, if you are an Airtel user and are facing an outage, do ping us and let us know in comments below. UPDATE: We have learnt this is an Airtel issue with some users facing complete blackout of services including voice and data. This is an Airtel issue. We have reached out to Airtel for an update.
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RIM: BlackBerry services in EMEIA operating normally

By on November 10, 2011 at 6:51 AM.

RIM: BlackBerry services in EMEIA operating normally

Research In Motion (RIM) announced a few minutes ago its services in Europe, Middle East, India and Africa are currently operating normally, via its Twitter page. Earlier in the day, subscribers in these regions reported delays in delivery of emails and BlackBerry Messenger messages. A few hours ago, RIM announced it was investigating reports of delay, sparking fears of a repeat of last month's outage that left millions without BlackBerry's online service for days. However, this time RIM ruled out a system-wide outage and said the delay affected some subscribers in Europe, Middle East, India and Africa. Last month's outage also started from the same region due to a core switch failure at RIM's server facility in UK and its redundancy systems failed to kick start. The outage knocked off millions of users' BlackBerry Internet Services and BlackBerry Messenger services for three days. RIM's co-CEO, Mike Lazaridis had then made a public apology for the outage and RIM later offered $100 worth of premium apps to consumers.
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RIM: No system-wide outage, some users in EMEA experiencing delays

By on November 10, 2011 at 4:01 AM.

RIM: No system-wide outage, some users in EMEA experiencing delays

Research In Motion, the makers of BlackBerry handhelds have just posted an update stating that there is no system-wide outage and the company is investigating reports that some users in EMEA are experiencing delays. The statement from RIM is the second update from the company in about an hour since it acknowledged reports of service delays in BlackBerry Messenger (BBM) and emails. The first statement was made on Twitter, while the second on Facebook. Here's the latest statement from RIM:
Wanted to share with you our latest update. There is no system-wide outage, however we are investigating reports that some users in EMEA have experienced delays. We will update you as soon as possible.
We are following the situation as it unravels and all our updates can be found here.
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India, Europe, Middle East and Africa affected by BlackBerry service delay

By on November 10, 2011 at 3:37 AM.

India, Europe, Middle East and Africa affected by BlackBerry service delay

Research In Motion (RIM) has confirmed to AllThingsD that some users in India, Europe, Middle East and Africa are experience delays in the BlackBerry services. The BlackBerry manufacturer, however, denies it being a system-wide outage like the one that lasted three days and eventually resulted in a global outage for a few hours. Last time's outage also initially affected the same regions, which would point the cause of the current delay to the same server in UK that was responsible for the earlier service outage. Unlike last time, RIM has been pretty quick to acknowledge the issue and is expected to be more vocal about the status of service. We expect to hear more from RIM in the next few hours. We will be regularly updating the status of service here. Read
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RIM investigating delays in email, BBM delivery [update: service back to normal]

By on November 10, 2011 at 2:24 AM.

RIM investigating delays in email, BBM delivery [update: service back to normal]

Uh, oh! BlackBerry users are facing delay in email and BBM message delivery. It is not clear how widespread the delay is but we are already getting reports from India and UK about users complaining about BBM messages not getting delivered and delays in getting mails. RIM has promptly sent out a Tweet it is investigating the matter, a lesson it learnt from last month's outage where it kept mum for the first few hours. We are following this closely and will be updating this post as it develops. Do comment below if you are facing similar delays (or not) with your location. Hopefully, RIM will get on top of this situation before we face yet another global outage. Fingers crossed. UPDATE 1: RIM has reached out to AllThingsD to confirm "there is no system-wide outage." However, it acknowledged some users in India, Europe, Middle East and Africa are experiencing delays. These are the same regions that were first affected during last month's outage that lasted for three days and turned into a global outage. UPDATE 2: Statement from RIM on its Facebook page:
Wanted to share with you our latest update. There is no system-wide outage, however we are investigating reports that some users in EMEA have experienced delays. We will update you as soon as possible.
UPDATE 3: RIM has just sent out a Tweet confirming services are back to normal in Europe, Middle East, India and Africa.
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BlackBerry blackout continues for third day, now affecting Americas too [update]

By on October 12, 2011 at 7:04 PM.

BlackBerry blackout continues for third day, now affecting Americas too [update]

Research In Motion's (RIM) woes continued for a third consecutive day as BlackBerry services remained out of bounds for millions of users in Europe, Middle East, Africa and countries like India, Brazil, Chile and Argentina. Reuters is now reporting that the company is now dealing with a similar outage in Americas too. This certainly seems to be a much bigger problem than what RIM had initially assessed. Here's the statement the company had issued yesterday:
The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience, and we will continue to keep you informed.
We expect RIM to issue another statement tonight to update the current status of the outage. UPDATE: RIM has issued a statement confirming the outage has hit Americas too.
BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.
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BlackBerry services go down again [update]

By on October 11, 2011 at 5:55 PM.

BlackBerry services go down again [update]

And here we go again. Barely hours after RIM got its server up and running again, users across Singapore, India and Middle East are reporting of service outage. While some are complaining about slow service/delayed responses, others have been cut off all together. The second outage in as many days could not have come at a worst possible time for RIM, which is facing intense competition from Apple and Google, among others. Apple will release its next generation OS for smartphones and tablets tomorrow, called iOS 5, which will have a new feature called iMessaging that is very similar to the BlackBerry Messenger service that made RIM's phones popular. The Apple iPhone 4S goes on sale from Friday in many countries. Google, too, has launched a feature called Messenger (Huddle) on its Google+ app that replicates the same functionality. Facebook is also implementing its chat feature in its latest smartphone and tablet apps with push notification feature. UPDATE: We have just heard from RIM and the issue seems to have affected South America too.
Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays.  We are working to restore normal service as quickly as possible.  We apologise for any inconvenience this has caused.
UPDATE 2: RIM has just announced the cause of the failure and it is resolving the issue. Hopefully, we should not see another outage after this resolution.
Message delays were caused by a core switch failure in RIM's infrastructure. Now being resolved. Sorry for inconvenience.
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Major BlackBerry service outage reported

By on October 10, 2011 at 5:34 PM.

Major BlackBerry service outage reported

It seems BlackBerry services are down for most users in Asia, Middle East, Africa and Europe. Twitter is currently filled with users complaining about the outage. We have reached out to Research In Motion for a statement and will update this post as and when we hear more about it. In the meanwhile, hit the jump to see our constant updates as we follow the story till it is resolved. UPDATE: Official statement from RIM:
We are working to resolve an issue currently impacting some BlackBerry subscribers in Europe, Middle East, Africa and India.  We're investigating, and we apologize to our customers for any inconvenience caused whilst this is resolved.
UPDATE: RIM has finally managed to resolve the issue. More →
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