Ola S1 was arguably the most awaited electric scooter to hit the market in 2021. However, the scooter has faced a lot of major speed bumps from delayed deliveries to delays n providing test drives. Now, that the company has finally got over all of these issues by delivering the first batch to customers, new problems have emerged. Also Read - Yamaha EMF electric scooter with 100kmph top speed unveiled: Price, features
The company started delivering its first batch of Ola S1 and S1 Pro electric scooters to 100 customers in Bengaluru and Chennai on the first day of deliveries. However, things didn’t go as Ola expected, as many customers who have received deliveries are complaining about various issues including damaged vehicles, delayed charger installations and discrepancies in the insurance policy. Apart from these, some owners are also complaining about receiving a significantly lower range in comparison to the initially promised range. Also Read - Ola S1 Pro vs Ather 450X vs Simple One vs TVS iQube vs Bajaj Chetak: Specs compared
Some customers pointed out the issues before taking deliveries, in a response shared by a customer on Twitter, the company responded by saying “they will replace the damaged parts. I keep insisting them for a new product but they aren’t doing that.” Some other customers also asked the company to replace the cancel the booking, to which they blatantly refused. Some even tried to get a concession, which was also declined.
Customers are also complaining that the scooters are not delivering on the claimed range. During the test rides, the Pro variant was seen delivering a range of around 150 km. Now, the delivered units are reportedly only providing customers with a range of 135 km. Some customers even reported receiving around 100 km of range during real-world usage.
Several customers have even reported that even after attending the delivery event on December 15 and being promised deliveries in the coming days, they are yet to get an update from the company.
OLA S1 PRO HAS THROTTLING GLITCH, SERIOUS HEATING PROBLEM, MOTOR GETS UNRESPONSIVE AFTER RIDING IN HYPER MODE FOR 10 MINUTES, NO LOCK FOR CHARGING PORT, HOW CAN U FORGET THESE PROBLEMS, WILL YOU FIX ALL THESE “SO CALLED SOFTWARE GLITCHES” BEFORE DELIVERY.
— WEBSTAR (@raj232920) November 16, 2021
@OlaElectric @bhash All the vehicles that got delivered today and even the existing ones in Bangalore have this gap between the LCD Panel. If it rains, LCD will get damaged and the warranty will not be covered and will take money from us again.#SCAM pic.twitter.com/X0QblXTPhv
— Karthik Varma (@leovarmak) December 22, 2021
Its also is having range issues
Promised Range – 135 KM (Now)
Actual Range – 98 KM
There is a clear difference of around 40 KM.
There are also other issues like Over Heating and the vehicle abrupt turning off.
— Sahil Aher (@itssahilaher) December 25, 2021
@bhash hi Bavish, my Ola S1 pro was delivered yesterday. In less than 6km of drive aftr delivery it has to be towed away for screeching noises and headlight issues.What irks me more is that I’m yet to get my bike back despite promising to bring it back in few hours @OlaElectric pic.twitter.com/pHi0uEPGYi
— Toadie 🐸 (@ToadTweets) December 22, 2021
@OlaElectric @bhash @varundubey I had paid ₹7471 for insurance and you can see from below screenshots the same. But when I received my policy it just shows ₹6695. Not even the base price as while paying full amount. What is happening. Why is such a discrepancy. @MrAhmedSays pic.twitter.com/SAylX1BZxQ
— Rahul Prasadh (@rahul_prasadh) December 21, 2021
According to an earlier report by Bloomberg, Ola is currently facing manufacturing issues and is only able to make 150 units a day, with the body shop only operating at half capacity and the paint shop not even up and running.
Many features continue to remain missing like the hill-hold feature, voice-activated commands, remote unlocking, playing music via the speakers, and more.