comscore 7 must-know facts about buying a refurbished mobile phone

7 must-know facts about buying a refurbished mobile phone

Here are seven must-know facts before you buy a refurbished phone, as elaborated by Jayant Jha, co-founder and CEO of Yaantra.


Smartphones are now the elixir of life as the data revolution and data needs shape our behaviour and enable decisions. The smartphone market is fast expanding and replacing feature phones at a rapid pace.  Smartphones are being used to access internet, order food, buy movie tickets, make payments, as well as for shopping, education, banking, and healthcare. In fact every aspect of life is enabled through this device.  Today’s smartphones come with a sleek designs, powerful specifications, great camera, prolonged battery life and varied applications. However, most smartphones are expensive and may not be affordable by all. Also Read - iPhone now accounts for more than half of all smartphones in US: Report

The ideal way to shop for a smartphone is to look for a good brand that fits in your budget. A refurbished phone can be a solution if you want something that would ordinarily be out of your budget. Also Read - Ubisoft launches new battle royale game to rival BGMI on Android, iOS

There are some misconceptions and queries surrounding refurbished phones. Also Read - Truecaller launches improved version of app for Apple iPhones

First let’s understand what a refurbished phone is

Most smartphone retailers online have a 10 days return policy. There may be numerous reasons for which a customer would return a phone. One of the primary reasons being receipt of a faulty phone in the first place.  These phones then undergo rigorous testing, repair & certification process, before they are resold under the new label, as ‘refurbished phones’, with a back-up warranty.

If you’re considering buying a refurbished phone, here is a quick checklist to keep in mind before opting for a refurbished phone:

Factory settings: While buying a refurbished phone, it is very important to make sure that the phone has been cleared of any evidence of prior ownership. The phone should be restored to factory settings, which will ensure that the customer sets the phone according to his or her preferences. If there is any information stored in the phone prior to use, it can indicate that the phone may not be entirely and properly refurbished.

Warranty: A refurbished phone also generally comes with a warranty. This is important when the phone has had some defects before and a warranty is the only protection, in case any issue crops up at a later time. If the phone does not include a warranty, think twice before purchasing it.

Quality accessories & overall condition of the phone: It is very important to know that the phone comes with quality accessories as faulty accessories like fake chargers can severely damage the phone’s battery. Imitation or incorrect accessories may result in the phone not working as efficiently as it should ideally. Examine the phone thoroughly on the functionality front, to ensure it is not faulty.

Valid Invoice: Buy a refurbished phone from a seller who is only willing to support the product with a valid purchase invoice or bill. This will help the consumer in returning the device or getting it repaired, if found faulty.

Model history: Some phone models are known to have a specific mechanical glitch or an operating issue. Research the model’s overall review and performance before buying.

Affordability: One of the main reasons to opt for a refurbished phone is because of its affordability. A refurbished phone costs a lot less than the same device in brand-new condition. This makes it an attractive proposition for consumers to get access to models; they could only aspire for, hitherto.

Explore finance schemes: Several finance schemes are available in the market, which will make it even more convenient for a customer to purchase a refurbished smartphone. Today, easy EMIs with extended tenures help customers to own smartphone models with a high aspirational value.

With increasing penetration of smart phones in India at affordable prices, the central government kick-started an ambitious Digital India initiative, which includes digital infrastructure, digital literacy and delivery of service digitally. Smartphones are cheaper means of accessing the web and applications that connect people to digital services provided by the government.

With a little homework, it is possible to find a good refurbished phone with warranty that provides dependable service without the expense of a new phone or the risk of a used device purchased without any protection to the buyer.

The article has been written by Jayant Jha, co-founder & CEO of Yaantra, a portal that specializes in the sale of refurbished smartphones. Edits and additions have been made by BGR India staff.

  • Published Date: January 30, 2018 8:50 AM IST
  • Updated Date: January 30, 2018 8:53 AM IST
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