A little while back in April Nintendo, Sony, Microsoft and a bunch of other companies were notified by Federal Trade Commission (FTC) of US for voiding the warranty of people who tried to repair their own gaming consoles and electronic devices.
And this got some alarm bells ringing with the companies and Nintendo and Sony have decided to change things. Now, both the companies have updated its terms and conditions of warranty in US and Canada and people can take their Nintendo and Sony consoles to be repaired by a third party vendor, or themselves without voiding the warranty.
Sony’s initial policy said that the product warranty would be voided if an unlicensed peripheral is used with the device or the warranty sticker is broken. But according to the updated warranty policy on its website, the warranty would now be voided if damage is caused to the device when doing these things and there is an extra condition of damage caused.
Nintendo has done something similar and its updated warranty terms say that the warranty would be void only if the product is damaged or the software of the device has been modded, compared to before when any tampering would void the warranty.
CNET got a comment from Nintendo saying:
Nintendo builds high quality products, while also striving to exceed expectations when supporting our customers. We continuously review and refine our support policies to ensure they embody that commitment. As part of that effort, we have updated our warranty text to clarify that Nintendo provides warranty service for defects not caused by the user or by other unauthorized acts.
CNET reports that Sony has also responded to its queries and responded saying:
SIEA has updated the warranties for PlayStation 4, PlayStation VR, PlayStation 3, and PlayStation Vita systems sold in the U.S. and Canada. These changes align with our ongoing mission to deliver the best possible consumer experience.
The new warranty provides more clarity and broadens the applicability of warranty coverage. For example, warranty coverage now applies unless damage has been caused by use of unlicensed peripherals or by the product being opened. Also, while we previously offered free shipping both ways for in-warranty product service, we’ve added this information to the updated warranty to highlight this benefit for PlayStation purchasers.
Microsoft is yet to make any announcements even though they were also called out by the FTC.