comscore WhatsApp Business: How to register, set up and use features of the app
News

WhatsApp Business: How to register, set up and use features of the app

As of now, WhatsApp Business app is only available for Android users in India.

whatsapp business lead image

WhatsApp, the widely used instant messaging service, launched its business-centric app which is available to download for Android users. If you own a business and want to communicate with your prospective customers in an effective way, having WhatsApp Business app makes total sense, and it is free to download and use. Also Read - WhatsApp tips: How to make video call on WhatsApp via laptop or PC

Also Read - WhatsApp's View Once feature will make photos and videos vanish once seen

As WhatsApp Business is a separate service with a different target audience, the app will ask you for an alternate mobile number, which is not the same as the one you use with the regular WhatsApp. In case you don t have another number, you can continue using your existing number, just that the personal profile will be transferred to a business profile, along with all your contacts. Also Read - Govt brings Sandes instant messaging app to counter WhatsApp

You will also be given an option to migrate your chat history and groups when switching to a business account. And if you have two different numbers (one personal and other for business), you can use both WhatsApp and WhatsApp Business apps. Unlike the usual app, the business app has some extra features. So, without any further ado, let s go ahead and see how to create your business profile and look at the app features.

Watch: Top WhatsApp features introduced in 2017

WhatsApp Business: How to register and set up

After you download the WhatsApp Business app from the Play Store, open the app and go through the initial setup process. To begin with, enter and verify your phone number via an OTP.

Next, you will have to enter your business name, which could be you shop name or company name. Do note, once created, you will not be able to change the name of your business. So, whatever you enter, has to be the final one.

After that is done, you will be taken to the app s homepage, which is similar to the regular app. You have the quick camera access shortcut on the left, followed by three tabs chats, status and calls. On the top-right, you have the three-dot menu button, whereas at the bottom, you have the icon to start a chat.

WhatsApp Business: Profile settings and statistics

One of the interesting bits of the app is that you can create your business profile where you can add your business details. Tap on the three-dots on the top right, then tap on Settings followed by Business settings’.

Now, in profile settings, you get to set a display image, followed by your business address. You can even pin the location on Google Maps, so that it becomes easier for users to simply tap on the map and navigate to your location. Next, you also get to choose a category for your service, which could be automotive, clothing, finance, restaurant and transport among others.

In the next section, you can describe what your business does, followed by working days and hours. You also get to add your business email address, and website. Once all details are added, tap on save on the top right. The section also includes statistics, where you can see the number of messages you sent, the ones delivered, and the ones read by users.

WhatsApp Business: Messaging Tools

Another interesting and very helpful tool bundled with WhatsApp business is the messaging tools. It can be accessed from business settings, where there are three options away message, greeting message and quick replies. Away message can come handy when customers contact you outside of business hours (which can be defined in settings). You can also set an away message to always send when customers ping you on WhatsApp.

The second option is the customized greeting message which can be used to greet the customers the very first time they contact you, or when there is 14 days of inactivity between you and the contact. Lastly, there are quick replies that could make it easier for you to communicate with the customers. For instance, I can define brb as a quick reply, to type out I ll check the same and get back to you with details .

Besides these, all other features of WhatsApp Business app are the same as the regular app. You can hide your last seen, profile photo and status from everyone, or from people who are not in your contact list. All conversations are end-to-end encrypted, there is two-step verification for additional security, you can change your phone number, and there is an option to delete your account too. What s more, you can also use Google Drive to back and restore your chat history, just like you do on the regular app.

Chat labels

WhatsApp has introduced new chat labels feature in its Business app, that lets you label chats for convenience. The chat labels include new customer, new order, pending payment, paid and order complete, and each of them have different colors for easier recognition. You can create new labels, edit existing ones, and change colors too.

To add labels to your chat conversations, open Whatsapp and open the conversation with the user. Tap on the three dots on the top right, followed by Label Chats, select the label you want to add by tapping on the check box, and tap on save. To edit labels or change colors, open WhatsApp Business app, and tap on labels. Here, you get add button on the bottom right to add new, or you can tap on the existing one can make the changes.

WhatsApp Web

Just like the WhatsApp, the Business app also gives you the convenience to mirror the screen with your desktop browser and chat from the comforts of your keyboard. On your browser, head over to web.whatsapp.com, and on your phone, open the app, tap on three dots on top right and tap on WhatsApp Web. Scan the QR Code on the screen and the chats window will be mirrored on the computer screen.

Sure, the WhatsApp Business app looks interesting, and could be highly beneficial for users who have small or medium-sized business. How they can use the WhatsApp Business app to its full potential remains to be seen.

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel. Also follow us on  Facebook Messenger for latest updates.
  • Published Date: April 25, 2018 6:35 PM IST
  • Updated Date: April 25, 2018 6:39 PM IST



new arrivals in india

Tecno Pova 2
Tecno Pova 2

10,999

Infinix Smart 5A
Infinix Smart 5A

6,499

Micromax In 2b
Micromax In 2b

8,999

Vivo Y72 5G
Vivo Y72 5G

20,990

Tecno Camon 17
Tecno Camon 17

12,999

Tecno Camon 17 Pro
Tecno Camon 17 Pro

16,999

Realme C11 2021
Realme C11 2021

6,999

Oppo Reno6 Pro 5G
Oppo Reno6 Pro 5G

39,990

Oppo Reno6 5G
Oppo Reno6 5G

29,990

Samsung Galaxy M21 2021
Samsung Galaxy M21 2021

12,499

OnePlus Nord 2
OnePlus Nord 2

27,999

Poco F3 GT
Poco F3 GT

27,999

Samsung Galaxy A22 5G
Samsung Galaxy A22 5G

19,999

Xiaomi Redmi Note 10T 5G
Xiaomi Redmi Note 10T 5G

13,999

Samsung Galaxy F22
Samsung Galaxy F22

12,499

Xiaomi Mi 11 Lite
Xiaomi Mi 11 Lite

21,999

Infinix Note 10 Pro
Infinix Note 10 Pro

16,999

Infinix Note 10
Infinix Note 10

10,999

Vivo Y73
Vivo Y73

20,990

OnePlus Nord CE 5G
OnePlus Nord CE 5G

22,999

iQOO Z3
iQOO Z3

19,990

Realme C25s
Realme C25s

9,999

Poco M3 Pro 5G
Poco M3 Pro 5G

13,999

Realme X7 Max 5G
Realme X7 Max 5G

26,999

Oppo F19
Oppo F19

18,990

Motorola Moto G40 Fusion
Motorola Moto G40 Fusion

13,999

POCO M2 Reloaded
POCO M2 Reloaded

9,499

OPPO A74 5G
OPPO A74 5G

17,990

Oppo A53s 5G
Oppo A53s 5G

14,990

Vivo V21 5G
Vivo V21 5G

29,990

Realme C25
Realme C25

9,499

Realme C21
Realme C21

7,999

Realme C20
Realme C20

6,799

Motorola Moto G60
Motorola Moto G60

17,999

iQOO 7
iQOO 7

31,990

Samsung Galaxy M42 5G
Samsung Galaxy M42 5G

21,999

Xiaomi Mi 11 Ultra
Xiaomi Mi 11 Ultra

69,999

Xiaomi Mi 11X Pro 5G
Xiaomi Mi 11X Pro 5G

39,999

Xiaomi Mi 11X
Xiaomi Mi 11X

29,999

Realme 8 5G
Realme 8 5G

13,999

Samsung Galaxy F02s
Samsung Galaxy F02s

8,999

Samsung Galaxy F12
Samsung Galaxy F12

10,999

POCO X3 Pro
POCO X3 Pro

18,999

Realme 8 Pro
Realme 8 Pro

17,999

Realme 8
Realme 8

14,999

Vivo X60 Pro Plus
Vivo X60 Pro Plus

69,990

Vivo X60 Pro
Vivo X60 Pro

49,990

Vivo X60
Vivo X60

37,990

OnePlus 9 Pro 5G
OnePlus 9 Pro 5G

64,999

OnePlus 9R 5G
OnePlus 9R 5G

39,999

OnePlus 9 5G
OnePlus 9 5G

49,999

Samsung Galaxy A72
Samsung Galaxy A72

34,999

Samsung Galaxy A52
Samsung Galaxy A52

26,499

Micromax In 1
Micromax In 1

10,499

Asus ROG Phone 5
Asus ROG Phone 5

49,999

Samsung Galaxy M12
Samsung Galaxy M12

10,999

Motorola Moto G30
Motorola Moto G30

10,999

Motorola Moto G10 Power
Motorola Moto G10 Power

9,999

Oppo F19 Pro Plus 5G
Oppo F19 Pro Plus 5G

25,990

Oppo F19 Pro
Oppo F19 Pro

21,490

Xiaomi Redmi Note 10 Pro Max
Xiaomi Redmi Note 10 Pro Max

18,999

Xiaomi Redmi Note 10 Pro
Xiaomi Redmi Note 10 Pro

15,999

Xiaomi Redmi Note 10
Xiaomi Redmi Note 10

11,999

Realme Narzo 30A
Realme Narzo 30A

8,999

Realme Narzo 30 Pro
Realme Narzo 30 Pro

16,999

Infinix Smart 5
Infinix Smart 5

7,199

Samsung Galaxy F62
Samsung Galaxy F62

23,999

Samsung Galaxy A12
Samsung Galaxy A12

12,999

Nokia 5.4
Nokia 5.4

13,999

Nokia 3.4
Nokia 3.4

11,999

Realme X7 Pro 5G
Realme X7 Pro 5G

29,999

Realme X7
Realme X7

19,999

Vivo Y31
Vivo Y31

16,490

Oppo Reno5 Pro 5G
Oppo Reno5 Pro 5G

35,990

Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21 Ultra 5G

1,05,999

Samsung Galaxy S21 Plus 5G
Samsung Galaxy S21 Plus 5G

81,999

Samsung Galaxy S21 5G
Samsung Galaxy S21 5G

69,999

Vivo Y12s
Vivo Y12s

9,990

Vivo Y51A
Vivo Y51A

17,990

Samsung Galaxy M02s
Samsung Galaxy M02s

8,999

Xiaomi Mi 10i
Xiaomi Mi 10i

21,999

Oppo A15s
Oppo A15s

11,490

Tecno Spark 6 Go
Tecno Spark 6 Go

8,499

Vivo V20 2021
Vivo V20 2021

24,990

Vivo Y20A
Vivo Y20A

11,490

Xiaomi Redmi 9 Power
Xiaomi Redmi 9 Power

11,999

Motorola Moto G9 Power
Motorola Moto G9 Power

11,999

Motorola Moto G 5G
Motorola Moto G 5G

20,999

Vivo V20 Pro
Vivo V20 Pro

29,990

Xiaomi Mi 10T
Xiaomi Mi 10T

35,999

Xiaomi Redmi 9i
Xiaomi Redmi 9i

8,299

Xiaomi Mi 10T Pro
Xiaomi Mi 10T Pro

39,999

Infinix Hot 10
Infinix Hot 10

9,999

Vivo V20 SE
Vivo V20 SE

20,990

Vivo V20
Vivo V20

24,990

Micromax In 1b
Micromax In 1b

6,999

Best Sellers