The Indian ecommerce industry is booming and analysts claim that the market is going to touch new heights in the coming years. Top players like Flipkart, Amazon India and Snapdeal are constantly trying to outdo each other in their quest to being the number one. But in this race to supremacy, they seem to have forgotten the most basic of goals customer satisfaction. There is no dearth of consumer complaints regarding shoddy service. Here are five instances involving ecommerce companies, wherein buyers got the most unexpected of things instead of what they ordered. Also Read - iPhone 11, iPhone XR up for grab with massive discount on Flipkart Big Saving Days saleAlso Read - Flipkart Big Saving Days sale begins: Pixel 4a, Realme X7, Samsung Galaxy F62, more on discount
A Vim bar in place of a Samsung Galaxy Core 2
Back in October last year, Mumbai-based Laxminarayan Krishnamurthy posted a few photos of the parcel he was delivered by Snapdeal. In place of the Samsung Galaxy Core 2 smartphone he had ordered, Krishnamurthy got a box with a bar of Vim and a brick inside.
Four days after he had posted the photos on Facebook (which got more than 20,000 shares), Snapdeal apologized and promised to refund the money he had paid.
Pieces of stones instead of iPhone 4S
Pune-based Darshan Kabra had ordered two Apple iPhone 4S on December 7, but instead of the smartphones, he received stones. This isn t the first disappointment Kabra has faced either. He told BGR India that he had ordered brand new shoes from another e-commerce site, but was delivered used shoes instead.
Rs 600 heater in place of a MacBook Pro
Earlier today, we reported the plight of another Mumbai-based buyer Nitin Chhabria. He had ordered a 13-inch MacBook Pro worth Rs 84,000 off Snapdeal, but when he opened the parcel, he found a New Star Fan Heater, worth Rs 600 instead.
This time Snapdeal blamed the delivery of the wrong product on a mix-up in the warehouse. While we are yet to hear from the ecommerce company about the goof up, Snapdeal has already apologized to Chhabria, and will be delivering his laptop by tomorrow.
Delivered used phones
New Delhi-based Gautam Sachdeva ordered a LG G2 off Snapdeal as a gift for his father on New Year s Eve. He was however in for a shock when he opened the parcel to find a second-hand phone. Luckily for Sachdeva, he had opted for ‘Cash on Delivery’ payment option, and he immediately took his money back from the delivery person.
Pendrive boxes with nothing inside
It is not only Snapdeal who is at fault either, and Flipkart too has a blemish on its record. Mysore resident Adarsh Anandan had ordered a pen drive from Flipkart, but all he got was an empty box. This didn t happen once either, and after receiving empty boxes twice, Anandan posted the photos of empty boxes on social media. But instead of acknowledging its mistake, Flipkart blamed Anandan saying that he could have easily removed the pen drive and clicked the photo after. So Anandan ordered the pen drive for the third time, and this time decided to shoot a video of the entire process from accepting the package from the delivery man, to opening the box. The video follows.
These are not the only cases where ecommerce sites have messed up deliveries. Have you faced such an unfortunate incident? If yes, do let us know in our comments section below.