comscore 85% of Reliance Jio users to continue as paid customers after expiry of free offers: Survey
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85% of Reliance Jio users to continue as paid customers after expiry of free offers: Survey

A survey conducted by Bank of America- Merrill Lynch reflects upon Reliance Jio customers’ experience with the operator’s services.

  • Updated: January 6, 2017 12:20 PM IST
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Over 85 percent of the current Reliance Jio customers have expressed interest to retain connection even after its free 4G service offer expires on March 31, 2017, as per a sample conducted by Bank of America- Merrill Lynch. Also Read - Jio maintains lead in 4G download speed, Vi in upload in May: TRAI

Also Read - Airtel launches new Rs 456 prepaid plan: Check data, validity, call and other benefits

Also Read - Jio Freedom Plans 2021: Jio launches 5 new prepaid plans with no daily data limit - check details

“An overwhelming majority over 85 percent – of Jio users will continue as paid consumers after the expiry of free offer. A further 8 percent could continue if voice issue is fixed implying just over 6 percent exhibiting reluctance to continue with Jio,” a BofA-ML report by analysts Sanjay Mookim and Krishan Binani released today said. BofA-ML commissioned SurveyMonkey to conduct an online survey of over 1,000 respondents across the country with over 500 Jio users.

Reliance Jio is offering free 4G mobile broadband service till March 31, 2017 and unlimited voice calls and free roaming for lifetime. The survey found that over 75 percent of respondents have directly or indirectly, through a friend, used Jio. “Jio’s faster data speed appears to be a bigger attraction than tariffs. The biggest reason for users to test Jio during the free offer period was not that it was free (28 percent) but that its data speeds were higher (32 percent). Interestingly, a significant number cited Jio’s free content as a reason to use it,” the report said.

Jio users (57 percent) have shown interest to pay Rs 400-500 for a bundled offer of 4GB data and free voice calling and another 12 per cent users said that they won’t mind paying higher and would choose larger data packs. “Almost 19 percent users would choose Jio s lower pack and retain flexibility to add data packs as needed. Just 12 percent Jio users plan to switch back at average revenue per user of Rs 400,” the report said. Over 60 percent of the respondents would upgrade their current phones to use Jio. The report said that over 72 percent are extremely or very happy with voice services provided by their current operators and just over 4 percent were unhappy. Around 12 percent users face higher than expected call drops and around 38 percent report no call drop issue, as per the survey. ALSO READ: Reliance Jio to cross 100 million subscribers by March 2017: Fitch Ratings

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  • Published Date: January 6, 2017 11:24 AM IST
  • Updated Date: January 6, 2017 12:20 PM IST



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