Samsung’s Galaxy Note 7 woes are just not ending. Recalling defective units with exploding batteries and replacing them with “safe” units does not seem to be doing the trick. Customers in South Korea particularly have complained saying that the battery of their new and replaced Galaxy Note 7 unit, is still overheating and the battery is not charging properly. To make matters worse, there is now a new report of a new Samsung Galaxy Note 7 exploding in China. The device was reportedly part of the “safe” units, which Samsung had said were fixed. Also Read - Samsung reveals Galaxy Z Fold 3, Galaxy Z Flip 3 features officially, S Pen support confirmedAlso Read - Amazon Prime Day sale deals revealed: Discount on OnePlus Nord CE, Mi 11X, Samsung Galaxy M42
Hui Renjie, a 25-year-old Chinese resident said that he had purchased a Samsung Galaxy Note 7 this week from online retailer JD.com. The Galaxy Note 7 exploded less than 24 hours after he got it delivered. Renjie said that the explosion caused minor injuries to two of his fingers and also burned his MacBook, Bloomberg reports. After the incident took place, a Samsung representative visited him and had asked him to take away the smartphone. Renjie, however, declined the offer citing reasons that he did not trust the company to reveal the real reason behind the explosion. We are currently contacting the customer and will conduct a thorough examination of the device in question once we receive it, an emailed statement by Samsung regarding the incident reads.
Samsung had announced on September 2 that it would replace all the 2.5 million Galaxy Note 7 smartphones in the countries where it went on sale. Despite new units being shipped, the real problem behind the explosion of batteries may have still not been fixed. Initially, Samsung acknowledged and even revealed the reason behind the explosion. The batteries manufactured by SDI had a defect that led to the anode and cathode coming in contact, which led to the overheating and in some cases even the battery exploding.
Many reports, however, have indicated that the defect was not detected during quality control checks as Samsung rushed to ensure the Galaxy Note 7 was launched ahead of Apple’s iPhone 7 to gain market share. The US Consumer Product Safety Commission mentioned that phone s battery was slightly too big for its compartment and the tight space pinched the battery, causing a short circuit.
Samsung has also delayed the launch of the Galaxy Note 7 in India and its official date has not yet been released. But considering how the Galaxy Note 7 has been banned in flights by the DGCA, its launch may not take off as expected. Samsung is yet to comment on issues raised by users who have received the replacement units. ALSO READ: 4 things Samsung could have learnt from Nokia s BL5C battery recall: An insider s account