Uber is making its pool services smarter. In a low key announcement, Uber has made some under the hood changes to its ride-sharing service UberPool in Manhattan. These changes essentially aim at improving its matching algorithms, as well as its pickup and dropoff processes in the city. Uber explains that the updates are based on incorporating driver and rider feedback into its algorithms, and comes following last year s redesign of the service in New York where it began to request riders to walk to a particular intersection for a faster pickup. Also Read - Uber cab service resumed in 31 cities in India with new Lockdown 4.0 guidelinesAlso Read - Uber launches 'Uber Connect' package delivery service to rival Dunzo and Swiggy Genie
We want pickups to be frictionless for both riders and drivers. This means we must choose the best nearby corner for a rider to walk to: the side of the street and direction matters! For instance, Uber realized pickups before the light can be stressful for drivers, especially if they have an upcoming turn. Now with the update in the algorithm, Uber in Manhattan will choose a corner that is past the light on the right-hand side. That means drivers can pick up multiple riders along an avenue, and never have to change lanes. Similarly, the algorithm will keep in mind the bus stops or busy intersections, for both rider s and driver s convenience. Also Read - Uber to operate 'Essential' cab service to hospitals and pharmacy stores in 4 cities
In addition, it has updated its algorithm to minimize turns something that can slow down rides and reduce efficiency of the route. The new algorithm has cut turns by 20 percent, says Uber. Alongside this, the algorithm is now matching drivers and riders in a way that s designed to avoid detours to keep drivers on more direct routes. ALSO READ: Uber could soon charge you more based on your destination: Report
Besides that, the new update also revamps the drop-offs. Uber says it wants to keep the pool system moving for everyone in the car. Rather than give riders a drop-off spot right when they request an UberPool, Uber s algorithm will now recalculate the best drop-off spot every few seconds when they are nearing their destination. This will also help keep the pool route as direct as it can for co-riders.
While these updates individually may seem small, when added up they help the system work better together and enable much efficient and smoother experience for both the rider and the driver. Now, Uber has not said if these changes would roll out to other markets, but it s likely that the company will make city-specific tweaks (if not the exact same ones) to improve UberPool elsewhere in the future. ALSO READ: Uber s driverless car program to be probed