Flipkart has revised its returns policy for its top selling products. While the earlier return window period was 30-days, it has now been cut down to 10 days. Starting June 20, sellers on the e-commerce site will also have to pay higher commissions for product exchange, which will ultimately result in increased cost to customers. The move comes right after Amazon India revised its returns policy for mobiles in February. The company later extended the policy to other electronics such as tablets, PCs, cameras, camera lenses and more. As per Amazon India s return policy, customers will only be able to get the device replaced within 10 days if it is damaged during transit or defective. Also Read - iPhone 12 for iPhone 11 launch price at Flipkart Big Saving Days sale, iPhone 12 Mini alse sees discountAlso Read - Flipkart Big Saving Days sale begins for Plus members: Check top 5 deals on smartphones
Most e-commerce firms follow a no-questions-asked returns policy, which has not only led to logistical nightmare, but also added additional expenses for sellers as they have to bear the returns shipping cost as well. With a cut down in return period, the company aims to address some of the concerns of sellers on its platform. To an extent, the original 30-day returns policy didn t go well with sellers as they felt that a lot of customers were unfair with their expectations. With the new policy, sellers can have better predictability to understand the needs of its customers. Also Read - iPhone SE 2020 with Rs 10,901 discount during Flipkart Big Saving Days sale: Check the deal
Due to this move, prices of products on Flipkart are expected to soar by up to nine percent. The new returns policy will be applicable on categories such as books, mobile phones and electronics. However, the 30-day return policy will still remain for other categories such as large appliances, watches, eyewear, jewellery and fashion accessories and footwear. “The impact of this change should come into effect from July,” Flipkart said in a communication to sellers.
“The revised structure across shipping, commission and returns will enable sellers to have predictability and better manage their online business. The standardisation has been designed to encourage sellers who offer superior customer experience, and is thus a win-win for both our customers as well as our customer oriented sellers. Our commission and fee structure remains competitive and in many categories better than other marketplaces. Flipkart is closely working with all our sellers to ensure a smooth transition,” a Flipkart spokesperson told ET.
The company is also discontinuing its Zero+ Commission Policy where it stopped charging commission for certain sellers, instead asking them to advertise on the platform by paying a certain amount of fee. The policy had also barred sellers from charging any shipping fees to customers. The new revised policy will now allow sellers to pass on the shipping costs to their customers.
However, even if sellers are allowed to pass on shipping costs to customers, they will still have to bear the cost of reverse logistics if the buyer requests for a return. In case of Amazon India, the tweaked returns policy only allows them to return the product and get a replacement, not the refund.