After Hyderabad, Uber has now announced that it will start accepting cash payments in four more Indian cities. Uber riders in Ahmadabad, Chandigarh, Jaipur, and Kochi will now be given the option to pay in cash, along with the credit card and Paytm wallet payment option. Also Read - Uber cab service resumed in 31 cities in India with new Lockdown 4.0 guidelinesAlso Read - Uber launches 'Uber Connect' package delivery service to rival Dunzo and Swiggy Genie
Hyderabad was Uber’s first city globally to test out cash payment system two months ago. Uber’s rival company in India Ola cabs offers cash payments all across the country, a key differentiating factor between the two. This made it more likely that Uber would soon expand to other cities too. Also Read - Uber to operate 'Essential' cab service to hospitals and pharmacy stores in 4 cities
We know that cash is still the dominant payment option for millions of Indians, especially in smaller cities. The cash experiment in Hyderabad has been extremely successful, said GM of Uber Bangalore, Bhavik Rathod.
After Hyderabad, Uber also rolled out its cash payment option to Nairobi in Kenya, and now these four more cities in India can avail this service. The cash payment mode will be seen in the app, and is being rolled out gradually. The company informs that users in Ahmadabad, Chandigarh, Jaipur, and Kochi will get the feature over the next couple of weeks via an OTA update.
Accepting cash payments was the anti-thesis of Uber s service earlier, which sold itself as a cashless service where users just pressed a button to get a cab and could step out without having to worry about having enough cash or the right change.
However, Uber has amended its business model quite a few times since its arrival in India. From letting go of its seamless credit card payment mechanism, to integrating Paytm into its app for conforming to RBI guidelines, the company has tweaked its ways a lot. It also started an option to be able to hail three-wheeled autorickshaws in Indian cities. Unlike cabs, users had to pay by cash to autorickshaw drivers.