Bharti Airtel, Aircel and BSNL lead the chart with the highest number of violations in terms of mobile number portability (MNP) norms in the last three financial years. According to the data let our by Telecom Minister Manoj Sinha in the Lok Sabha, most number of cases related to violation of MNP norms were reported in between 2013-14. The statement also said that the number declined sharply to 9 percent in 2015-16. In total, 1,82,570 cases of MNP rule violation were found against operators, of which 1,81,837 cases were reported in 2013-14. Also Read - Fake WhatsApp message claims free internet for three months, don't fall for itAlso Read - BSNL launches a new cheap Rs 499 broadband plan to take on Airtel Xtreme, JioFiber
According to the data, 93,552 cases of non-compliance to MNP rules were found against Bharti Airtel since 2013-14. Airtel was followed by Aircel (30,149 cases), state-run BSNL (21,970 cases) and Vodafone (21,131 cases) in violation of MNP norms. There were about 10,450 number of cases found against Idea, Tata Teleservices had 3,967, Sistema Shyam (MTS) had 1,018 and Loop had 144 cases.
In 2015-16, 4 cases related to MNP rule violations were found against Bharti Airtel, and 5 against RCom. No case of such violation was reported against any other operator during the year. Mobile number portability (MNP) service allows a customer to change his or her telecom operator while retaining the mobile number.
“TRAI received complaints regarding disputes of ownership of the mobile numbers, consequent to porting from one service provider to another service provider,” Sinha informed the Lok Sabha today. Except Vodafone, Airtel and Idea, all telecom operators have been net losers of customers under MNP scheme. Sinha said that in order to strengthen the process of verification of the ownership of the mobile number under porting, after due consultation with stake holders, telecom regulator TRAI had issued a direction in April 2015 to telecom operators to obtained an undertaking from the subscriber seeking porting of his mobile number.
“In case the undertaking is found to be false, the said mobile number shall be disconnected. All Telecom Service Providers have submitted their compliance to the above said TRAI direction. Further, it has been incorporated in their customer acquisition forms,” Sinha said. The minister also shared number of non-compliance service quality regulation by telecom service providers.
As per the data, maximum instance of non-compliance has been observed against BSNL since 2013, followed by Aircel, Tata Communications, Reliance Communications, Airtel, Vodafone MTNL and You Broadband. Non-compliance instances by other service providers has been less than 50.