comscore Airtel becomes first telecom operator in India to offer nationwide mobile number portability
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Airtel becomes first telecom operator in India to offer nationwide mobile number portability

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Bharti Airtel becomes the first Indian telecom operator to offer nationwide mobile number portability, after the government ordered all operators to introduce full MNP. Also Read - Airtel Rs 79 vs Vodafone-Idea (Vi) Rs 79 prepaid plans compared: Data, calls, and other benefits

Also Read - Airtel introduces new Rs 79 prepaid plan in place of Rs 49 pack: Here are the benefits

Even though Bharti Airtel becomes the first operator to roll out MNP, it comes after much delay. Pan-India MNP was set for March deadline, but operators faced many technical hiccups. DoT has now extended the deadline till July after the telecom industry body COAI sought extension as telecom operators needed 8 weeks to make some technical changes to their networks due to changes in national numbering plan (NNP). Also Read - Best Airtel prepaid plans under Rs 500: High-speed data, free access to streaming services, and more

Under the full MNP regime, Airtel subscribers will now be able to switch to the network of either the same or any other telecom operator in a different state while retaining the same mobile number. The company even promises that the porting request will be processed within 24 hours. To ease the transition process further, Airtel also provides free incoming calls on roaming till the porting is not done. Furthermore, no changes in prepaid balance or postpaid bill will be made, and the amount will be carry forwarded.

With our complete readiness to launch National Mobile Number Portability, we aim to empower customers enabling them to retain this identity as they move across anywhere in the country, Ajai Puri, Director Market Operations said. To facilitate a seamless transition we will also allow our customers to enjoy free incoming on roaming while their number portability request is being processed.

Airtel informs that users call avail full MNP services in all retail outlets and service centers from tomorrow. To ensure the arrival of full MNP on all operators soon, DoT even amended NNP in May and asked telecom operators to allow their subscribers to dial STD numbers without any ‘0’ or ‘+91’ prefix.

Airtel’s press release follows.

Airtel now ready for National mobile number portability

Airtel now ready for National mobile number portability, announces many firsts under its DNA of Customer First

Mobile customers across India can now retain their mobile number while moving between States

Porting requests within Airtel network to be processed in 24 hours*

Airtel customers to enjoy free incoming on roaming while their request is processed

Customers on Airtel can transfer their prepaid balance & carry forward postpaid unbilled/billed amount

New Delhi, July 02, 2015: Bharti Airtel ( Airtel ), a leading global telecommunications service provider with operations in 20 countries across South Asia and Africa, today announced that the company is fully ready to launch National Mobile Number Portability.

Extending its spirit of Customer First, the company also introduced many firsts including faster processing of porting requests, free incoming on roaming, balance transfers and carry forward options. With this, mobile customers spread across the country can now easily shift between States without having to change their mobile number. Customers on Airtel, the largest telecommunications network in India can enjoy special offers like requests for porting within Airtel s network being processed within 24 hours and free incoming on roaming once they raise a number portability request until it is processed. Airtel customers can also avail the option of transferring their balance in prepaid or carrying forward their unbilled/billed amount in the case of postpaid while porting their number to the new city.

Ajai Puri, Director Market Operations said, Today, not only has mobile phone become an essential part of our lives, the mobile number has equally become an indispensable identification for each one of us. With our complete readiness to launch National Mobile Number Portability, we aim to empower customers enabling them to retain this identity as they move across anywhere in the country. To facilitate a seamless transition we will also allow our customers to enjoy free incoming on roaming while their number portability request is being processed.

The process for National mobile number portability is the same as intra-city mobile number portability wherein customers have to just walk-in to an Airtel outlet closest to their new place of residence and follow the Mobile Number Porting (MNP) process as advised. Customers can also call us on 1800-103-111 or log on to www.airtel.in for more details.

***

* This will not be applicable for customers shifting to J&K, Assam and North East owing to security reasons

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  • Published Date: July 2, 2015 11:46 AM IST



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