A Bengaluru woman has been apprehended for duping Amazon India and pocketing nearly Rs 70 lakh through her fraudulent dealings with the e-commerce portal. The woman operated using the tried and tested formula of ordering original products through Amazon India and then replacing the delivered products with sub-standard or fake goods before raising a return request. Also Read - Amazon School from Home store live in India: What's newAlso Read - Amazon Fire TV Cube (2nd Gen) launched in India: It comes with Alexa integration
Deepanwita Ghosh, a native of West Bengal operated from Agara, Bengaluru where she is employed. Taking advantage of the loophole in Amazon India s return policy for nearly a year, she returned multiple goods purchased from the site after replacing the genuine with fakes. Ghosh usually placed orders for high-end electronics on the portal. She also had a seller s account under the name of Rajarshi96 on another e-commerce portal on which she sold off the original items, pocketing the amount. Also Read - Amazon Pay to soon start facilitating small loans and insurance for kirana shops
A total of 104 electronic gadgets including high-end smartphones, TVs and cameras were replaced by Ghosh. Her modus operandi had her first list the product on the competitor e-commerce portal and once she received an order for the same, she would place an order for the product on Amazon India, listing the delivery address as that of her buyer. Once the payment from the client was cleared, she would raise a return request with Amazon India.
Amazon India s return policy did not mandate checking of the returned electronics previously and the returned items would be directly be sent to the warehouse from where they would be treated as defective products. However, when there were too many such fake items returned, Amazon India launched a probe into the matter.
In the probe, it was discovered that the delivery address for all the products was different from the pick-up address provided for return. Investigations led the police to Ghosh who was apprehended and confessed to her crimes. A total of Rs 69,91,940 was fraudulently earned by her in a period of one year. ALSO READ: Amazon India aims to add 5,000 new jobs, expand its storage capacity in 2017
This is not the first incident where an online shopping portal has been duped in such a manner. After multiple such cases, e-commerce portals have upped security and cross-check each device before accepting returns. The IMEI number, unique product codes and other parameters are matched before accepting returns. Also, customer signatures are taken at the time of returns.
With the e-commerce business booming in the country, the problem of tackling returns and managing fake goods is one of the biggest challenges faced by e-commerce portals. Multiple portals have taken away the frills and restricted exchanges to only certain products whereas some others have stopped delivery to certain regions which have proven to be questionable in the past. With stringent policies, e-commerce portals are now trying their best to stay ahead of scammers.