comscore An insider’s account of escaping a huge financial loss after getting Amazon account hacked
News

An insider’s account of escaping a huge financial loss after getting Amazon account hacked

Along with the discounts and offers flooding this festive season, risks of phishing activities, where hackers prey on loopholes in multiple online transactions, also come in. An Amazon user recently shared her experience and how she escaped from possibly a big financial loss after her account was hacked.

amazon-logo-india

As the festive season kicks in; along with bright lights and piles of sweets, another thing floods in — sales and discounts. Wherever you look; there are numerous discounts and deals to lure shoppers to splurge on the things they love. The concept of seasonal sales has persisted since time immemorial. However, with technology, the trend has become bigger and has shifted to the online space. E-commerce platforms have increasingly become the go-to destination for anything and everything one needs during the festival season. With the growing enthusiasm for online sales, banks step in with additional cashback offers. But as luring as it sounds, the online transactions have their own pitfalls. Also Read - Amazon School from Home store live in India: What's new

Also Read - Ola to offer free oxygen concentrators to the needy

Also Read - Amazon Fire TV Cube (2nd Gen) launched in India: It comes with Alexa integration

When users want to make quick transactions and easy discounts, credit and debit cards are the best bets. However, not to be paranoid about it, but there are things that can go wrong. An Amazon user, Surekha Pillai, recently narrated an incident where her account was hacked and she narrowly escaped a huge financial loss. In a post on social media platform Medium, she shared a harrowing tale of how her Amazon account was hacked and the tough time she faced to cancel the orders made through her credit card.

Surekha Pillai writes about how one fine day her Amazon account was being phished to make purchases on Amazon Italy and Amazon Germany websites, using her credit card information. While at first she suspected it to be a spam, but when she checked that her details like address were used in these transactions, she knew she was in trouble.

It was an email with the subject line ‘Il tuo ordine Amazon.it che include Casio A-158WA Orologio Vintage . Assuming it to be spam, I ignored it when couple of minutes later, I received another email with the subject ‘Il tuo ordine e stato cancellato’. I opened the emails to see both were from Amazon Italy where the first mail was a confirmation for an order placed and the second, a cancellation of the same order Surekha wrote. She further added, Suspecting fraudulent activity (I briefly wondered if it could be a gift order placed by a friend) I decided to report it to Amazon when I received another email, this time purportedly from Amazon Germany ‘Ihre Amazon.de Bestellung von “Panda 3D Printed Mens…”‘. It was a confirmation of an order placed. Till that point I suspected these were phishing emails since the German email id bestellbestaetigung(at)amazon(dot)de read suspiciously non-official. But the other details such as my address were accurate which raised my suspicion.

As an instant reflex, Surekha deleted her credit card payment method from her Amazon account and immediately reported these emails to the Amazon India customer care executive on chat who assured her it was a technical glitch which happens sometimes and that it will be rectified immediately. While she was still reporting this, she received a few booking confirmation emails from Amazon account, and soon followed notifications from her bank account. To add to her horror, soon her Amazon account became inaccessible to her as well. After that, Surekha writes about her continual struggle to get the situation under control.

In her detailed post, Surekha raised some pertinent points about the online banking system and the working of e-commerce platforms in India, when it comes to making transactions. She questioned …why it’s easy to use credit cards outside India without the two-step verification process that is mandatory in India? Why doesn’t Amazon have a system like that of Google where every suspicious activity is reported/ looked into?” Additionally, having faced a tough time in even getting in touch with the Amazon India customer care, she also highlighted the lack of speedy crisis response and language support for customers in emergency situations. ALSO READ: 3.2 million debit cards of Indian banks compromised; 4 things you should know

The issue is extremely pertinent for the Indian customers considering the recent incident, which may have been the worst security breach for the banks in India. About 32 lakh debit cards were estimated to have been impacted by malware at the back end, and were believed to have exposed the card and PIN details of its users. State Bank of India (SBI) and private banks like HDFC Bank, ICICI Bank, YES Bank and Axis Bank were believed to have been most impacted by the malware. Considering that the malware had impacted the back end quite some time ago, banks along with RBI had hit the panic button, and were making efforts to control the damage.

How to keep your account and bank cards safe from phishing attacks

To ensure you re safe from such phishing attacks, we d recommend to regularly change your credit and debit card PIN. The same goes with your email and e-commerce account credentials. A lot of people save their credit and debit card information on e-commerce sites to be able to quickly buy products. No matter how secure the payment service is, there are things that can go wrong. We d recommend not to save your details on e-commerce sites. Also, when you get any suspicious SMS or e-mail regarding purchases that you haven t made; don t ignore them and report immediately to the bank. In case of such an activity, it would be ideal to call the customer care and get your credit or debit card blocked.

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel. Also follow us on  Facebook Messenger for latest updates.
  • Published Date: October 27, 2016 2:28 PM IST



new arrivals in india

OnePlus Nord CE 5G
OnePlus Nord CE 5G

22,999

iQOO Z3
iQOO Z3

19,990

Realme C25s
Realme C25s

9,999

Poco M3 Pro 5G
Poco M3 Pro 5G

13,999

Realme X7 Max 5G
Realme X7 Max 5G

26,999

Oppo F19
Oppo F19

18,990

Motorola Moto G40 Fusion
Motorola Moto G40 Fusion

13,999

POCO M2 Reloaded
POCO M2 Reloaded

9,499

OPPO A74 5G
OPPO A74 5G

17,990

Oppo A53s 5G
Oppo A53s 5G

14,990

Vivo V21 5G
Vivo V21 5G

29,990

Realme C25
Realme C25

9,499

Realme C21
Realme C21

7,999

Realme C20
Realme C20

6,799

Motorola Moto G60
Motorola Moto G60

17,999

iQOO 7
iQOO 7

31,990

Samsung Galaxy M42 5G
Samsung Galaxy M42 5G

21,999

Xiaomi Mi 11 Ultra
Xiaomi Mi 11 Ultra

69,999

Xiaomi Mi 11X Pro 5G
Xiaomi Mi 11X Pro 5G

39,999

Xiaomi Mi 11X
Xiaomi Mi 11X

29,999

Realme 8 5G
Realme 8 5G

13,999

Samsung Galaxy F02s
Samsung Galaxy F02s

8,999

Samsung Galaxy F12
Samsung Galaxy F12

10,999

POCO X3 Pro
POCO X3 Pro

18,999

Realme 8 Pro
Realme 8 Pro

17,999

Realme 8
Realme 8

14,999

Vivo X60 Pro Plus
Vivo X60 Pro Plus

69,990

Vivo X60 Pro
Vivo X60 Pro

49,990

Vivo X60
Vivo X60

37,990

OnePlus 9 Pro 5G
OnePlus 9 Pro 5G

64,999

OnePlus 9R 5G
OnePlus 9R 5G

39,999

OnePlus 9 5G
OnePlus 9 5G

49,999

Samsung Galaxy A72
Samsung Galaxy A72

34,999

Samsung Galaxy A52
Samsung Galaxy A52

26,499

Micromax In 1
Micromax In 1

10,499

Asus ROG Phone 5
Asus ROG Phone 5

49,999

Samsung Galaxy M12
Samsung Galaxy M12

10,999

Motorola Moto G30
Motorola Moto G30

10,999

Motorola Moto G10 Power
Motorola Moto G10 Power

9,999

Oppo F19 Pro Plus 5G
Oppo F19 Pro Plus 5G

25,990

Oppo F19 Pro
Oppo F19 Pro

21,490

Xiaomi Redmi Note 10 Pro Max
Xiaomi Redmi Note 10 Pro Max

18,999

Xiaomi Redmi Note 10 Pro
Xiaomi Redmi Note 10 Pro

15,999

Xiaomi Redmi Note 10
Xiaomi Redmi Note 10

11,999

Realme Narzo 30A
Realme Narzo 30A

8,999

Realme Narzo 30 Pro
Realme Narzo 30 Pro

16,999

Infinix Smart 5
Infinix Smart 5

7,199

Samsung Galaxy F62
Samsung Galaxy F62

23,999

Samsung Galaxy A12
Samsung Galaxy A12

12,999

Nokia 5.4
Nokia 5.4

13,999

Nokia 3.4
Nokia 3.4

11,999

Realme X7 Pro 5G
Realme X7 Pro 5G

29,999

Realme X7
Realme X7

19,999

Vivo Y31
Vivo Y31

16,490

Oppo Reno5 Pro 5G
Oppo Reno5 Pro 5G

35,990

Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21 Ultra 5G

1,05,999

Samsung Galaxy S21 Plus 5G
Samsung Galaxy S21 Plus 5G

81,999

Samsung Galaxy S21 5G
Samsung Galaxy S21 5G

69,999

Vivo Y12s
Vivo Y12s

9,990

Vivo Y51A
Vivo Y51A

17,990

Samsung Galaxy M02s
Samsung Galaxy M02s

8,999

Xiaomi Mi 10i
Xiaomi Mi 10i

21,999

Oppo A15s
Oppo A15s

11,490

Tecno Spark 6 Go
Tecno Spark 6 Go

8,499

Vivo V20 2021
Vivo V20 2021

24,990

Vivo Y20A
Vivo Y20A

11,490

Xiaomi Redmi 9 Power
Xiaomi Redmi 9 Power

11,999

Motorola Moto G9 Power
Motorola Moto G9 Power

11,999

Motorola Moto G 5G
Motorola Moto G 5G

20,999

Vivo V20 Pro
Vivo V20 Pro

29,990

Xiaomi Mi 10T
Xiaomi Mi 10T

35,999

Xiaomi Redmi 9i
Xiaomi Redmi 9i

8,299

Xiaomi Mi 10T Pro
Xiaomi Mi 10T Pro

39,999

Infinix Hot 10
Infinix Hot 10

9,999

Vivo V20 SE
Vivo V20 SE

20,990

Vivo V20
Vivo V20

24,990

Micromax In 1b
Micromax In 1b

6,999

Micromax In Note 1
Micromax In Note 1

10,999

OnePlus 8T
OnePlus 8T

42,999

Samsung Galaxy F41
Samsung Galaxy F41

15,499

Apple iPhone 12 Pro Max
Apple iPhone 12 Pro Max

1,29,900

Apple iPhone 12 Pro
Apple iPhone 12 Pro

1,19,900

Apple iPhone 12 Mini
Apple iPhone 12 Mini

69,900

Apple iPhone 12
Apple iPhone 12

79,900

Poco X3
Poco X3

16,999

Realme Narzo 20A
Realme Narzo 20A

8,499

Realme Narzo 20
Realme Narzo 20

10,499

Realme Narzo 20 Pro
Realme Narzo 20 Pro

13,999

Oppo F17
Oppo F17

16,990

Samsung Galaxy M51
Samsung Galaxy M51

22,999

Poco M2
Poco M2

10,999

Oppo F17 Pro
Oppo F17 Pro

22,990

Realme 7 Pro
Realme 7 Pro

19,999

Realme 7
Realme 7

14,999

Xiaomi Redmi 9A
Xiaomi Redmi 9A

6,799

Vivo Y20
Vivo Y20

12,990

Xiaomi Redmi 9
Xiaomi Redmi 9

8,999

Nokia 5.3
Nokia 5.3

13,999

Best Sellers