Android devices have a higher failure rate than iPhones in the real world: Report

Samsung smartphones had the highest failure rate at 27.4 percent, which was even higher than the failure rate of the most unreliable iPhone mode, the iPhone 6 (22 percent).

  • Published: July 19, 2018 4:38 PM IST
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Android and iOS are two of the largest and most prominent mobile operating systems and ‘ecosystems’ in the world right now. A few other alternatives have tried to rise up to challenge them, but with time failed to do so. If you are a smartphone user, it is likely that you use either of the two mobile operating systems with your own set of likes and dislikes about both the operating systems. You may even love one of the two, while disliking the other OS for your own set of reasons while engaging in the ever-present question about which is the best operating system.

You may even try to engage in discussions or even heated debates about why the operating system you prefer is the best, but there are other metrics that can be used to answer that question. One of the most primary metrics is real-world usage. Regardless of how a single user would perceive the smartphone and the operating system of their preference, it is almost always given that they are not the only one across the globe (unless you are one of the few who purchased those diamond studded limited edition smartphones).

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According to a recent report by analyst firm Blancco, Android devices have the highest failure rate in the real world. The report points out that Samsung devices had the highest failure rate with about 27.4 percent, which was even higher than the failure rate of Apple iPhone 6 at 22 percent, a phone that was launched about four years back. For perspective, iPhone 6 has the highest failure rates in all the iPhone models currently in the market. Xiaomi followed Samsung to be on the second spot, and Motorola was in the third spot.

One thing to note here is that the failure rate is not limited to the device completely failing to work. Instead, it also includes smaller hardware and software issues caused by everyday use that would adversely affect the user experience. The scope of the cases was limited to North America, Europe, Asia, and Australia. According to the report, Europe reported the most failed Android devices along with a worldwide failure average of 18.9 percent and 15.2 percent when it came to iOS devices.

Only about half the devices are running Android 7.0 Nougat or Android 7.1.1 Nougat update indicating at the disappointing reality about system updates on Android. For a contrast, only three percent of users were running Android Oreo The common issues that Android devices faces include “general performance” problems, failure of the camera hardware, battery, and microphone.

On the iOS side of things, the failure rate has progressively decreased after iPhone 6 with the 6s failing 16 percent, iPhone 7 failing eight percent of times, and iPhone 8, and iPhone X failing around three percent of times. The major issues that iOS devices faced include problems in mobile data, Wi-Fi, and the headset. It also pointed out that about 74.3 percent of iOS users were running iOS 11 in comparison to 17.7 percent users running iOS 10.

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  • Published Date: July 19, 2018 4:38 PM IST