comscore Another Google Pixel bug surfaces as some users complain camera is freezing up the phone
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Another Google Pixel bug surfaces as some users complain camera is freezing up the phone

The latest reported issue with the new Google Pixel phones is with its camera. For some users, launching the camera app freezes the phone.

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After two months of launch of the Pixel phones, Google is still in the process of fixing various minor issues faced by users. Shortly after reports of image bug in screenshots sent from iPhone 7 and 7 Plus, A number of Google Pixel and Pixel XL users have complained that their Pixel phones are freezing after launching the camera app. Also Read - New avatar of Google Chrome’s offline dinosaur game: How you can play

Also Read - Best camera phones under Rs 35000 to buy in July 2021: Pixel 4a, Mi 11X, and more

In a post on the Google product forums dated October 27, an individual named Mike Fox wrote about his Pixel s camera app locking up, with unsightly purple and pink vertical lines appearing as a byproduct. Since the first complain went up on the Google Product Forums, many users chimed in testifying the issue. Some of these users also discovered that the issue occurs when the handset is in an area with poor signal reception and that the issue doesn t persist when the phone s switch on to the Aeroplane mode. Additionally, some users also tried to see if switching to the safe mode helps, but that does not seem to be helping either. Also Read - Timex Helix Smart 2.0 with temperature sensor, heart rate sensor launched: Details here

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Google does know about the issue, as one of the complainants had received a reply saying that the issue is being addressed and the user would soon receive a mail about the same. So, we are hoping Google is urgently working on patching the issue.

Earlier, the Pixel phones were reported to have a flare issue in the camera app as well, which became popularly known as the Halo effect. The issue was causing the users to see where the sun or a light source hits the camera at a specific angle. However, Google was quick to respond and a patch was released to fix the issue. In the past, users have also reported a Bluetooth pairing issue with cars, and LTE connectivity issues.

More recently, there was another bug reported on Google s product forum which involves screenshots sent from an iPhone 7 Plus to the Pixel. According to some users, screenshots sent from an iPhone 7 Plus to a Pixel phone do not appear normally; instead they are distorted and appear as though the display of the phone is damaged in some way. ALSO READ: Google to sell 4 million Pixel, Pixel XL smartphones by 2016-end, generating up to $2 billion in revenue: Analyst

The problem was first brought to light by a Google Pixel user named Pat, who explained in a detailed manner what actually was the issue. The distorted screenshot shared was of an open chat, which had parallel lines running horizontally and the emojis appear in a pink color. The screenshot also did not cover the entire display, instead leaves out almost half of the full screen.

The problem seemed to arise only when sent from an iPhone 7 Plus to a Pixel smartphone. When the screenshots are sent from the Pixel to the iPhone 7 Plus, the problem does not arise. Pat clarified that screenshots sent of an iPhone home screen appeared fine but when screenshots were sent from within an app, be it native or third-party, they appeared distorted. He further mentions that this problem persists when the Pixel is in Safe Mode which excludes third-party apps from interfering. ALSO READ: Google Pixel, Pixel XL capture 10% of India s premium segment in just 17 days; Apple dominates with 66% share: Counterpoint

Image source: Mobile Syrup

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  • Published Date: December 1, 2016 6:19 PM IST
  • Updated Date: December 1, 2016 6:24 PM IST


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