Something is really wrong with Ola Cabs these days. After an incident of generating a bill of Rs 9 lakh to a man in Hyderabad due to a technical error, the cab aggregator has now handed over a bill of Rs 83,000 to a Ghatkopar-based businessman for his round trip between Pune and Mumbai. Kamal Bhatia, a resident of Ram Narayan Narkar Marg in Pantnagar, was travelling from Mumbai to Pune, and back, and at the end of the trip his Ola cab driver handed him this massive bill. Though, Ola later apologized to the customer, and his bill was waved off entirely. Also Read - Ola Cabs to start services in London from February 10; detailsAlso Read - Ola self-drive car service 'Ola Drive' kicks off in Bengaluru; 3 more cities to follow soon
After the goof-up of generating a bill with such a huge amount, Ola re-calculated his fare and then generated a corrected bill of Rs 4,088, which Bhatia paid to the driver at that moment. He told Times of India that although he had already paid the fair fare amount to Ola Cabs, as part of their apology, they refunded his entire money later. On September 4, Bhatia was travelling with his family of four to Pune, and he recalled, We were there at the wedding through the day and started for Mumbai in the evening. We reached our place at 9.25pm. When the driver, Rakesh, closed the trip, I received a soft copy of the bill. I went numb for a moment as it showed the amount as Rs 83,395. Also Read - Ola expands services in two new UK cities, taking total to nine cities
I had never imagined that I would be a victim of such a hefty bill. Even if I travelled by plane to Pune, it would not have cost so much. It is common logic that a car cannot cover 7,000 km in 14 hours, he added. Bhatia said that at first he had decided to take up the matter with the state transport department, but when Ola compensated for the goof-up by waving off his entire bill, he decided against it.
The latest incident of delivering an inflated bill comes days after when a man in Hyderabad was slapped with a bill of whopping Rs 9 lakh. Ola Cabs’ goof-up was widely reported and talked about on the social media as well. On 24 August, Rathish Sekhar, a resident of Hyderabad took a cab to Nizamabad in the morning and came back in the evening on the same day. When he returned home and asked the driver to end the trip, he was handed over a bill of Rs 9 lakh. Sekhar told Deccan Chronicle that even if there was a decimal issue in the generated bill, Rs 9,000 was still almost the double of the expected bill. However, he immediately phone Ola Cabs customer care, where his bill was re-generated and eventually cut short to Rs 4,812. Ola also apologized for the incident and said it was due to a technical error.
Although in both the reported incidents, Ola apologized to the rider and waved off the excess or the entire bill amount, but the repeated occurrence of such an event raises question on the efficiency of the cab aggregator. Like Ola Cabs had clarified the issue was due to a technical error, the aggregator needs to resolve the error immediately so that the passengers don’t have to suffer.