A month ago, after the reports became more frequent with users complaining their iPhone 6s shutting down unexpectedly, Apple finally acknowledged the problem. Apple announced a repair program saying that very small number of iPhone 6s manufactured between the period of September and October 2015 have been affected by the issue. Under the repair program, Apple promises to replace the iPhone 6s battery for free of cost. Also Read - Apple iOS 15, iPadOS 15 beta 4 released: What’s new, how to downloadAlso Read - Apple shines in June quarter, posts record sales for iPhones, Macs and iPads
However, although Apple acknowledged the issue and offered free battery replacement, the real reason that was causing the shutdown was still unknown. Now, in a support document posted on the company’s website, Apple says it has traced the problem. Apple is blaming “a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur. It’s important to note, this is not a safety issue.” Also Read - Friendship Day gifting ideas for your young tech-savvy besties under Rs 5,000
Additionally, along with an apology, Apple has also given out a clarification on the support document. According to Apple, the shutdown issue is not really safety risk. It explains, iPhone is actually designed to shut down automatically under certain conditions, such as extremely cold temperature. To an iPhone user, some of those shutdowns might seem unexpected, but they are designed to protect the device s electronics from low voltage.
In case, you own an iPhone 6s and have been facing the same issue, here s how you can find out if your phone is eligible for battery replacement. Apple has setup a support page for the iPhone 6s program for unexpected shutdown issue, where you can put in your device s serial number and find out if your iPhone is eligible for the program. However, for this to work, you d need the serial number. To find that, on your iPhone 6s, tap on Settings > General > About, and note down the serial number . ALSO READ: Apple acknowledges iPhone 6 Plus Touch Disease issue; offers repairs for Rs 9,900 in India
You can then visit any Apple authorized seller or service provider with your problematic iPhone 6s. They will cross check the serial number and offer free battery replacement. But do note, Apple will only replace your iPhone 6s battery if it is in working order. Also, devices with cracked screen won t be fixed under this program.
However, before you take your iPhone 6s to an Apple authorized service provider for battery replacement, we recommend you to take a complete backup of your data using iTunes, turn off the Find my iPhone security feature and perform a factory reset.