comscore Apple faces lawsuit over iMessage issue that led to vanishing text messages: Reuters
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Apple faces lawsuit over iMessage issue that led to vanishing text messages: Reuters

Apple-iMessage-

Since the release of iOS 5, users have reported issues of not receiving text messages after switching from iMessage on an iPhone to an Android device. Now, Apple is finally facing a lawsuit by a woman named Adrienne Moore, who, like many former iPhone users switched to Android, and is upset that she did not receive text messages. She seeks unspecified damages, and plans on making the lawsuit a class action, Reuters reports. Also Read - Friendship Day gifting ideas for your young tech-savvy besties under Rs 5,000

Also Read - Apple releases important iOS 14.7.1 update: iPhone users must download it right now

US District Judge Lucy Koh in San Jose, California said in the report that Apple must face plaintiff Moore’s claim that the message blocking interfered with her contract with Verizon Wireless for wireless service, which she kept after switching in April to a Samsung Galaxy S5 from an iPhone 4. Also Read - iPhone SE gets cheaper on Flipkart only for today: Get over Rs 11,000 flat discount

The plaintiff claimed that Apple failed to disclose how its iOS 5 software operating system would obstruct the delivery of ‘countless’ messages from other Apple device users if iPhone users switched to non-Apple devices.

Furthermore, Koh said Moore deserved a chance to show Apple disrupted her wireless service contract and violated a California unfair competition law, by blocking messages meant for her. Plaintiff does not have to allege an absolute right to receive every text message in order to allege that Apple’s intentional acts have caused an actual breach or disruption of the contractual relationship, she wrote.

The report further states that Apple, in its court papers, said it never claimed that iMessage or Messages application, which ran with iOS 5, would recognize when iPhone users switched to rival devices. “Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should,” the Cupertino company said.

A few days ago, Apple released a new web tool which will finally make it possible for one to instantly remove their registered number from iMessage. This would help people who often swap SIM cards and sporadically or regularly use Android and other devices have the messages sent to their new phone.

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  • Published Date: November 12, 2014 1:00 PM IST
  • Updated Date: November 12, 2014 1:21 PM IST



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