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Apple iPhone battery replacement time gets worse: Report

In January, there was a report that forecasted that about 50 million iPhone users would take advantage of the program out of a total 500 million eligible devices.

  • Published: February 28, 2018 2:27 PM IST
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A report from Barclays suggests that the iPhone battery replacement program is taking longer than ever. Earlier this year, Apple started an iPhone battery replacement program, after the entire fiasco of the company deliberately slowing down the devices. For some models, customers started to experience a delay in the replacement time, but Apple projected that availability would be continually improving. However, it now looks like the opposite is true.

According to the report, which has been shared by 9To5Mac, “several weeks ago the average wait time was pegged at 2-4.5 weeks, with a forecast for steady improvements. Now, to the firms surprise, the current wait times have gone up to 3-4.5 weeks after another series of calls to Apple Stores. The longest wait of any Apple Store was found to be 9-10 weeks!”

Although, to be fair, Barclays says that overall, the customer response to the replacement program is on track with its previous estimates. In January, there was a report that forecasted that about 50 million iPhone users would take advantage of the program out of a total 500 million eligible devices.

Reportedly, the iPhone 6 and iPhone 6 Plus battery replacement demand is driving the wait times higher. And this delay has Barclays forecast fewer iPhone sales for the year, including decreased sales of new 2018 models. However, the note mentions that the lower priced 2018 6.1-inch model could convince more customers to upgrade.

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  • Published Date: February 28, 2018 2:27 PM IST