Every year, when new iPhones are released, there are loyal Apple fans who want to be the early adopters. While they do get their hands on the Apple devices first, they are also one of the first users to report about any issues. The new iPhone XS and iPhone XS Max were released last week in the US, and early adopters have taken it to Reddit and Apple Support Forums to complain about some issues.
Users have been reporting about poor cellular and Wi-Fi connections on both iPhones. The last time we heard of a similar issue was with the iPhone 4, which had an “Antenna-Gate” issue, where holding the phone in a certain way would result in poor signal reception. 9To5Mac points at networking blog WiWavelenght explaining that lab measurement results show disappointing radio frequency performance on the iPhone XS and iPhone XS Max compared to previous iPhone models.
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One of the users wrote on Apple Support Forums, “I’m in the same boat, in places where my iPhone 7 Plus and iPad (2017) are able to connect to the 5ghz network just fine, the XS has trouble. It only shows two bars and doesn’t maintain the connection that well. Really disappointing, for now I’ve switched to the 2.4ghz network on the XS. I hope Apple can fix this with a software update.”
Another user wrote on Reddit saying, “Previously had 8 plus. My house has always maintained 2 bars of lte with occasional drop to a solid 1 bar. Never had disconnect issues, could still watch videos on that 1 bar, etc. now have xs max and mostly have 1 bar. Occasionally 2. Occasionally zero and searching for service. Very disappointed and a noticeable negative difference. I thought I had a defective device and had Verizon swap it out today. New unit has the same issues. I love this screen but I may have to downgrade back to my 8 plus.”
WiWavelength said in a post that the performance issues experienced by the user are caused due to “antenna issue” specifically related to weak antenna gain. It could be a hardware issue, but iOS updates and updates from carrier can change how baseband modems interact with networks, the networking blog stated in a post.
Apple is yet to acknowledge the issue, and there is no word on how many users have been affected. But considering that the new iPhones have just started shipping, we will know if it is a widespread issue for not in a few weeks.