Apple iPhone XS and iPhone XS Max users report device charging issues

The two iPhones are not said to be detecting the charging cable in the standby mode.

  • Published: October 1, 2018 12:46 PM IST

Apple iPhone XS and iPhone XS Max started selling in India last week after the company announced them earlier last month. While they have got good reviews, many users who have purchased the new iPhones have reported of having issues with charging the devices.

According to a discussion thread on Apple’s official website, many uses have been facing issues with their new iPhones where their devices aren’t showing the charging notification after plugging in the lighting cable. Users have complained the problem to occur, when the devices are in sleep or standby mode. The charging sign only appears after tapping on the screen or pressing the standby button.

The iPhone XS Max we have received is also facing the same issue. As you can see in the picture below, a notification asking to unlock the device appears on the screen after plugging in the charging cable.

The problem was also demonstrated on YouTube by Unbox Therapy, which confirmed some of the iPhone XS and iPhone XS Max models to act erratically. Not just that, one of the devices wasn’t charging even after tapping on the screen or pressing the standby button. A similar problem was also reported on Apple’s discussion page as well. Users have had to constantly unplug the cable and plug it again, for it to start charging.

While the problem seems pretty common, it’s uncertain whether it is a hardware or a software issue. Given its nature however, many have claimed it to be software-based. This means Apple could very well provide a fix for it through an update. At the time of writing this story however, Apple still hadn’t responded to complaints posted by customers, but is expected to do so soon. You can expect us to update the space the moment we have more information on it.

  • Published Date: October 1, 2018 12:46 PM IST