Apple has shared a new support document that will allow App Store and iTunes users avoid phishing emails that look similar to legitimate emails sent by the company. The document details techniques to identify whether the email is actual App Store or iTunes email.
One of the key element that differentiates phishing emails from a legitimate one is the current billing address. Apple says legitimate emails will always include a current billing address, something scammers are unlikely to have access to. Further, it notes that emails from the App Store, iBooks Store, iTunes Store or Apple Music will never ask for personal information like a Social Security Number.
It also says that these emails will never ask customers to provide details like mother’s maiden name, a credit card number or a credit card CVV code. Apple also recommends that customers receiving emails asking them to update their payment or account information must do so directly in the Settings app on an iPhone, iPad or iPod Touch. They can also update information via iTunes or the App Store on a Mac, or in iTunes on a PC rather than through any kind of web interface.
Apple customers receiving just phishing mails can also forward it to firstname.lastname@example.org and those who may have entered personal information on such a scam website must immediately change their Apple ID password.
Scam and phishing emails have been around for quite some time but there is a new wave of phishing emails that look legitimate and are often hard to distinguish as a phishing email. These new wave of emails have the ability to fool customers and Apple is ensuring what to look for in such emails and avoid being caught in any kind of scam.