Earlier this month, a report surfaced online highlighting a new ‘Error 53’ bug that was bricking iPhones. There’s been a lot of furor over the issue, and many saw this as Apple strong arming those who repaired their devices from third-party service centers. Apple has however issued an apology over the entire issue, and has also released an iOS patch that will restart bricked iPhones. Also Read - PUBG New State receives over 17 million pre-registrations as closed alpha testing endsAlso Read - iPhone selling in LG stores? Apple is apparently in talks for a new deal
Apple has released an iOS update (version 9.2.1), which is primarily meant for users who have bricked their iPhones due to Error 53. This error is affecting iPhones that had their display or Touch ID sensor repaired or replaced from unauthorized third-party service centers. This update can only be installed while the bricked iPhone is connected to iTunes on a Mac or PC. Once updated, your iPhone won’t be bricked even when upgrading to future iterations of iOS. Following are the steps you need to follow to update your bricked iPhone to iOS 9.2.1. Also Read - Apple CEO Tim Cook claims iOS is more secure than Android
Start your computer, first plug in your iPhone and only then start the latest version of iTunes. On the device’s summary page hit the ‘Update’ button, and Apple will update your bricked iPhone without erasing any of your data.
If however your iPhone is stuck on the logo screen, you will need to force restart your iPhone. To do this, press and hold both the power button and the home button for up to 10 seconds till you see the Apple logo screen again. Again on iTunes’ summary page, hit the ‘Restore’ button. You will have to setup the iPhone from scratch, but can restore backups from iCloud. Keep in mind, when you reach the Touch ID setup screen, select the option — Set up Touch ID later.
While this comes as a welcome news for users with an unusable iPhone, there’s a small catch. Apple is extremely serious about security, and it still doesn’t want your iPhone to use an unauthorized Touch ID sensor. So even after updating to iOS 9.2.1, you won’t be able to use the Touch ID feature on your iPhone.
Apple has issued the following statement regarding this issue:
“Some customers devices are showing Connect to iTunes after attempting an iOS update or a restore from iTunes on a Mac or PC. This reports as an Error 53 in iTunes and appears when a device fails a security test. This test was designed to check whether Touch ID works properly before the device leaves the factory.
Today, Apple released a software update that allows customers who have encountered this error message to successfully restore their device using iTunes on a Mac or PC.
We apologize for any inconvenience, this was designed to be a factory test and was not intended to affect customers. Customers who paid for an out-of-warranty replacement of their device based on this issue should contact AppleCare about a reimbursement.”
The move comes after Apple faced a class action lawsuit in the US because of Error 53. Apple has finally done the right thing — there was no reason to brick the entire iPhone when it could have disabled the Touch ID sensor and asked users to input their password to access protected data, when there was a mismatch in the Touch ID sensor.