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Apple sued for misleading internal storage on iPhone

Two iPhone users have sued Apple for using an unexpectedly large percentage of storage for the iOS 8 update on 8GB and 16GB iPhones (and iPads). Miami-based Paul Orshan and Christopher Endara filed a

iOS 8

Two iPhone users have sued Apple for using an unexpectedly large percentage of storage for the iOS 8 update on 8GB and 16GB iPhones (and iPads). Miami-based Paul Orshan and Christopher Endara filed a legal complaint against the Cupertino giant for failing to make it clear that iOS 8 would take as much as 23.1 percent of the advertised storage capacity on iPhone, iPad and iPod touch post update, SiliconBeat reports.

While it has always been a subject of controversy, the annoyance reached a new height last year when Apple released the iOS 8 update. Millions of users, who had an eligible device couldn’t download the “biggest iOS release ever” due to limited free storage.

“Apple’s misrepresentations and omissions are deceptive and misleading because they omit material facts that an average consumer would consider in deciding whether to purchase its products,” the complaint says. “Rather ironically, Apple touts iOS 8 as ‘The biggest iOS release ever.’ Of course, Apple is not referring to the literal size of iOS 8, which appears to be entirely undisclosed in its voluminous marketing materials extolling the purported virtues of iOS 8.”

The complaint further highlights Apple’s “sharp business tactics” that forces users to use its cloud storage service, iCloud, for making room on their device by transferring files to the cloud. Lead plaintiffs also accused the company of not offering support for third-party storage vendors.

“Using these sharp business tactics, defendant gives less storage capacity than advertised, only to offer to sell that capacity in a desperate moment, e.g., when a consumer is trying to record or take photos at a child or grandchild’s recital, basketball game or wedding,” it says. “To put this in context, each gigabyte of storage Apple shortchanges its customers amounts to approximately 400-500 high resolution photographs.”

This isn’t the first time a company, or even Apple has been sued for limited storage on its devices. The company had to fight a similar lawsuit few years ago when someone had filed a complaint saying that iPod users lose 7.5 percent of storage on purchase. Microsoft too had to settle a court case recently in which its Surface tablet was found to sell with only half of the advertised storage.

  • Published Date: January 2, 2015 9:39 AM IST