A woman in Nanjing, China has been offered a second refund after faulty facial recognition software on two iPhone X handsets allowed her colleague to unlock them. The woman, identified as Yan, told the Jiangsu Broadcasting Corporation that despite activating and configuring each phone’s facial recognition software, her colleague at work was able to get into both devices on every attempt.
According to the report, Yan, was offered two refunds from Apple after her colleague managed to unlock two separate iPhone X units that had faulty facial recognition function. Yan said the first time it happened, she called the Apple hotline, but the staff would not believe her. Shen then went with her colleague to the nearest Apple store, where her colleague used facial recognition on the phone to demonstrate the issue to staff, according to the report.
The store said the camera might be faulty and gave Yan a refund. But the new iPhone X that she bought also had the same problem, prompting the shop to offer another refund, the report said.
An Apple spokesman told HuffPost that he suspected that both women may have used the phone during its “passcode training” and that the phones may have been essentially “taught” to recognize both faces.
This is not the first time we have come across news of Apple’s FaceID failing. Just last month, sets of identical twins were asked to try out the feature. In both the cases, one twin registers their face on the iPhone X, and then unlocks the device. Then the device is locked again, and the second twin holds up the iPhone X to see if they could unlock it. In both instances, the iPhone X successfully unlocked using the face of the non-registered twin, fooling Face ID completely.