comscore BSES starts WhatsApp helpline service for customers to report power theft
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BSES starts WhatsApp helpline service for customers to report power theft

BSES starts accepting complaints on WhatsApp where consumers can send the power theft videos.

  • Updated: September 28, 2016 12:30 PM IST
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In a first by a Delhi power distribution company (discom), the national capital’s privately-run utility BSES has announced that it is going to use WhatsApp to keep a check on power thefts. One can send incriminating videos or photos to BSES on WhatsApp, and the company will keep the identity of the sender confidential. “BSES Rajdhani Power Limited (BRPL) and BSES Yamuna Power Limited (BYPL) have launched an innovative service, wherein consumers can shoot videos and click photographs of power theft and WhatsApp them (along with the location address) to centralized numbers,” the company said in a statement. Also Read - WhatsApp tips: How to send message to an unknown number without saving it

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“Identity of the people reporting power theft will be kept confidential,” it said, adding that consumers can send the power theft videos to the WhatsApp number 9555010022 for BRPL and 8588892156 for BYPL. “The service has been primarily targeted at high power theft areas. The initial response has been encouraging,” BSES said. “To promote the service, BSES will soon start engaging with RWAs (residents welfare associations) and residents,” it added.

BSES said last month that discoms have been able to drastically cut transmission losses by coming down heavily on the menace of power theft. Special courts, in three separate judgements, have penalized and sentenced to rigorous imprisonment Delhi residents for indulging in power theft, an official said. ALSO READ: Bihar government launches a WhatsApp number to register complaints about bad roads

“Power theft is a social menace, which impacts the honest consumers. Since 2002, BSES discoms have managed to reduce AT&C losses from over 55 percent to under 15 percent by coming down heavily on power thefts,” the statement added.

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  • Published Date: September 28, 2016 12:25 PM IST
  • Updated Date: September 28, 2016 12:30 PM IST



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