comscore Call drops: Reliance Jio to report operator-wise data
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Call drops: Reliance Jio to report operator-wise data

Now that commercial services have been announced, Reliance Jio has asked the incumbents telecom service providers to provide mobile number portability facility to Jio -- which allows a customer to migrate from one subscriber to another, while keeping their existing number.

  • Updated: September 3, 2016 11:20 AM IST
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At the 42nd annual general meeting (AGM), Reliance Industries chairman and managing director Mukesh Ambani announced the launch of the much-awaited Reliance Jio. The commercial launch is slated for September 5, and new customers will get unlimited usage till the end of this year. Ambani also revealed the Jio tariff plans, with prices starting from Rs 50 for 1GB of data. Reliance Industries asked incumbent telecom service providers to provide adequate interconnect points in their network to ensure calls from Jio subscribers go through to their users, and said it will begin reporting operator-wise call failures on its website. Also Read - Airtel Rs 79 plan vs JioPhone Rs 75 prepaid plan compared: Which offers better value?

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The company also asked the incumbents to provide mobile number portability facility to Jio — which allows a customer to migrate from one subscriber to another, while retaining the existing telephone number — now that commercial services have been announced. “Incumbent operators have maintained that once Jio intimates Department of Telecom and Telecom Regulatory Authority of India (TRAI) of its commencement of services in accordance with the License conditions, they would provide adequate inter-connection facility to Jio as per Jio’s requirements and mobile number portability facility,” the company said in a statement.

“We expect and hope that following commencement of services by Jio, the incumbent operators would fulfil their obligations to provide adequate interconnection and mobile number portability facility,” it said. “In the spirit of putting the customer-first and complete transparency, Jio would report its operator-wise call failure numbers on its website, awww.jio.com‘, on a regular basis,” the company said in the statement, while acknowledging the welcome accorded by existing players to its entry into India’s telecom and data services space.

The statement comes against the backdrop of Reliance Industries Chairman Mukesh Ambani telling shareholders on Thursday that in the past week alone its Jio users faced some 50 million call drops due to insufficient interconnect facility provided by existing players, thereby giving a wrong impression about the quality of his company’s service. ALSO READ: How Mukesh Ambani s Reliance Jio is cashing in on India s dual-SIM market with data-giri

“The onus is rightly on the incumbent operators not to misuse their market power by creating unfair hurdles, when it comes to providing points of interconnect between their networks and Jio’s network. Such hurdles will serve only to create a poor experience for Jio customers who are trying to make calls to incumbent operators’ networks,” Ambani had said.

Jio, on Friday, also announced that all existing test users will transition to the Jio welcome offer from Sep 5. This again follows Ambani’s announcement that all domestic phone calls, including roaming, from the Jio network will be free forever, and that a four-month introductory offer was being made to everyone of a zero-tariff voice and data services, beginning on September 5.

With additional inputs

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel. Also follow us on  Facebook Messenger for latest updates.
  • Published Date: September 3, 2016 11:15 AM IST
  • Updated Date: September 3, 2016 11:20 AM IST



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