comscore Dear Samsung, please kill the Galaxy Note 7 before it kills someone
News

Dear Samsung, please kill the Galaxy Note 7 before it kills someone

Samsung's efforts to keep the Galaxy Note 7 could end up killing its users. It is time Samsung steps up for its customers' safety and ends this nightmare.

samsung-galaxy-note7-recalled-getty

Every company falters from time to time. They find out what’s wrong, they apologize to their customers, they try to fix it or if they can’t fix it, they move on and ensure it is not repeated again. With tech companies we have seen it with Nokia’s battery recall, with Apple’s Antennagate and Bendgate but things are on a different level altogether with Samsung and its “explosive” Galaxy Note 7. If the original exploding Galaxy Note 7 units and the strange way Samsung handled the recall process wasn’t enough, new reports are suggesting that even the “safe” Galaxy Note 7 units, which were supposed to replace the faulty ones, are exploding. Also Read - Amazon Prime Day sale deals revealed: Discount on OnePlus Nord CE, Mi 11X, Samsung Galaxy M42

Also Read - Galaxy A22 replaces M42 5G to become the cheapest 5G Samsung phone in India

Samsung has not been able to recover all the unsafe Galaxy Note 7 units from its recall, which is expected considering some of the initial shipments would have reached grey markets around the world where Samsung had not yet launched the device. Then there are those who find it too cumbersome to go through the recall process and figure it would be okay to use the product and that they’d be careful while charging and using it. There could also be those who would have bought the phones from the US and other countries and brought them to their own countries. They have no recourse of getting the units returned or exchanged. So there is no way Samsung would be able to recover all the units. Also Read - Gorilla Glass DX, DX+ to now protect your phone cameras, will debut on a Samsung phone

Touted as one of the best devices created by Samsung till date, the Galaxy Note 7 has been anything but that. Despite spending millions of dollars on globally recalling units and getting them replaced with new ones, reports of safe units combusting continue to surface online. But with even the replaced units turning out to be faulty and reports claiming Samsung knew about at least one incident that it tried to play down and probably even bury, the question needs to be asked — what is Samsung trying to achieve? So far we have had incidents of property burning, smoke inside a plane, people suffering burns and even one person being rushed to the ER. What would it take Samsung to put a stop to all of this? Someone’s death?

I strongly believe it is time for Samsung to come clean, acknowledge that it has goofed up, and immediately discontinue the Galaxy Note 7. An acknowledgment would no doubt put a huge dent in Samsung’s numbers, as well as its brand image. But it should be a temporary dip, and something that the company will be able to overcome by getting its next flagship device right. But imagine if an exploding Galaxy Note 7 unit were to result in the death of a user, that would be nigh impossible to overcome. Samsung says currently there are over a million users with a ‘safe’ Galaxy Note 7 unit, and that’s a lot of lives at stake.

When the first reports of Galaxy Note 7 units exploding surfaced online, Samsung took nearly three weeks to acknowledge the issue with manufacturing. It said that devices manufactured by one supplier had a defect that caused the separators to malfunction, resulting in the diodes to come in contact with each other. This in turn resulted in the battery overheating and eventually combusting. As the number of reported combustion increased, transport authorities put a ban on the device for the safety of fellow passengers. In flight announcements, for one, warned passengers against switching on their Galaxy Note devices or charging them while onboard.

To counter the growing negative publicity, Samsung issued a voluntary recall and promised to replace all the purchased devices. But the recall process was ad hoc and left consumers confused. Then there was the case of pushing out an OTA software update that limited the battery charging to a lower percentage that Samsung had figured out would be safe. The replaced devices would have a black dot on the retail box and also a green battery indicator to help buyers differentiate them from unsafe units. ALSO READ: 4 things Samsung could have learnt from Nokia s BL5C battery recall: An insider s account

Though Samsung won’t acknowledge, this entire issue could be more than just a manufacturing defect. It could be a case of Samsung being greedy in the ongoing specs war between most Android OEMs. A media report recently quoted the chairman of the US Consumer Product Safety Commission saying that the real reason for the batteries exploding is that the phone s battery was slightly too big for its compartment and the tight space pinched the battery, causing a short circuit.

But what does one do when even the so-called “safe” units turn out to be affected with the same problem? When they also seem to catch fire at will and could lead to fatal injuries. How long should Samsung take to “investigate” the situation to figure out whether the safe units are indeed safe? And should users continue to use the perceived safe units when some of them have proven to be ridden with the same problem as the unsafe ones? You cannot put a price to the life of your users and while these could turn out to be “isolated incidents” it is time Samsung steps up and shows it indeed cares for its customers safety AT ANY COST. That no drop in its stock value is significant enough when it comes to the safety of its customers.

It’s however not the end of the world. Samsung should investigate what went wrong with the Galaxy Note 7 and ensure it does not happen again. The investigation, however, cannot be a parallel process while its customers are using what currently looks like a ticking time bomb.

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel. Also follow us on  Facebook Messenger for latest updates.
  • Published Date: October 10, 2016 1:25 PM IST
  • Updated Date: December 20, 2016 4:28 PM IST



new arrivals in india

Xiaomi Redmi Note 10T 5G
Xiaomi Redmi Note 10T 5G

13,999

Samsung Galaxy F22
Samsung Galaxy F22

12,499

Xiaomi Mi 11 Lite
Xiaomi Mi 11 Lite

21,999

Infinix Note 10 Pro
Infinix Note 10 Pro

16,999

Infinix Note 10
Infinix Note 10

10,999

Vivo Y73
Vivo Y73

20,990

OnePlus Nord CE 5G
OnePlus Nord CE 5G

22,999

iQOO Z3
iQOO Z3

19,990

Realme C25s
Realme C25s

9,999

Poco M3 Pro 5G
Poco M3 Pro 5G

13,999

Realme X7 Max 5G
Realme X7 Max 5G

26,999

Oppo F19
Oppo F19

18,990

Motorola Moto G40 Fusion
Motorola Moto G40 Fusion

13,999

POCO M2 Reloaded
POCO M2 Reloaded

9,499

OPPO A74 5G
OPPO A74 5G

17,990

Oppo A53s 5G
Oppo A53s 5G

14,990

Vivo V21 5G
Vivo V21 5G

29,990

Realme C25
Realme C25

9,499

Realme C21
Realme C21

7,999

Realme C20
Realme C20

6,799

Motorola Moto G60
Motorola Moto G60

17,999

iQOO 7
iQOO 7

31,990

Samsung Galaxy M42 5G
Samsung Galaxy M42 5G

21,999

Xiaomi Mi 11 Ultra
Xiaomi Mi 11 Ultra

69,999

Xiaomi Mi 11X Pro 5G
Xiaomi Mi 11X Pro 5G

39,999

Xiaomi Mi 11X
Xiaomi Mi 11X

29,999

Realme 8 5G
Realme 8 5G

13,999

Samsung Galaxy F02s
Samsung Galaxy F02s

8,999

Samsung Galaxy F12
Samsung Galaxy F12

10,999

POCO X3 Pro
POCO X3 Pro

18,999

Realme 8 Pro
Realme 8 Pro

17,999

Realme 8
Realme 8

14,999

Vivo X60 Pro Plus
Vivo X60 Pro Plus

69,990

Vivo X60 Pro
Vivo X60 Pro

49,990

Vivo X60
Vivo X60

37,990

OnePlus 9 Pro 5G
OnePlus 9 Pro 5G

64,999

OnePlus 9R 5G
OnePlus 9R 5G

39,999

OnePlus 9 5G
OnePlus 9 5G

49,999

Samsung Galaxy A72
Samsung Galaxy A72

34,999

Samsung Galaxy A52
Samsung Galaxy A52

26,499

Micromax In 1
Micromax In 1

10,499

Asus ROG Phone 5
Asus ROG Phone 5

49,999

Samsung Galaxy M12
Samsung Galaxy M12

10,999

Motorola Moto G30
Motorola Moto G30

10,999

Motorola Moto G10 Power
Motorola Moto G10 Power

9,999

Oppo F19 Pro Plus 5G
Oppo F19 Pro Plus 5G

25,990

Oppo F19 Pro
Oppo F19 Pro

21,490

Xiaomi Redmi Note 10 Pro Max
Xiaomi Redmi Note 10 Pro Max

18,999

Xiaomi Redmi Note 10 Pro
Xiaomi Redmi Note 10 Pro

15,999

Xiaomi Redmi Note 10
Xiaomi Redmi Note 10

11,999

Realme Narzo 30A
Realme Narzo 30A

8,999

Realme Narzo 30 Pro
Realme Narzo 30 Pro

16,999

Infinix Smart 5
Infinix Smart 5

7,199

Samsung Galaxy F62
Samsung Galaxy F62

23,999

Samsung Galaxy A12
Samsung Galaxy A12

12,999

Nokia 5.4
Nokia 5.4

13,999

Nokia 3.4
Nokia 3.4

11,999

Realme X7 Pro 5G
Realme X7 Pro 5G

29,999

Realme X7
Realme X7

19,999

Vivo Y31
Vivo Y31

16,490

Oppo Reno5 Pro 5G
Oppo Reno5 Pro 5G

35,990

Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21 Ultra 5G

1,05,999

Samsung Galaxy S21 Plus 5G
Samsung Galaxy S21 Plus 5G

81,999

Samsung Galaxy S21 5G
Samsung Galaxy S21 5G

69,999

Vivo Y12s
Vivo Y12s

9,990

Vivo Y51A
Vivo Y51A

17,990

Samsung Galaxy M02s
Samsung Galaxy M02s

8,999

Xiaomi Mi 10i
Xiaomi Mi 10i

21,999

Oppo A15s
Oppo A15s

11,490

Tecno Spark 6 Go
Tecno Spark 6 Go

8,499

Vivo V20 2021
Vivo V20 2021

24,990

Vivo Y20A
Vivo Y20A

11,490

Xiaomi Redmi 9 Power
Xiaomi Redmi 9 Power

11,999

Motorola Moto G9 Power
Motorola Moto G9 Power

11,999

Motorola Moto G 5G
Motorola Moto G 5G

20,999

Vivo V20 Pro
Vivo V20 Pro

29,990

Xiaomi Mi 10T
Xiaomi Mi 10T

35,999

Xiaomi Redmi 9i
Xiaomi Redmi 9i

8,299

Xiaomi Mi 10T Pro
Xiaomi Mi 10T Pro

39,999

Infinix Hot 10
Infinix Hot 10

9,999

Vivo V20 SE
Vivo V20 SE

20,990

Vivo V20
Vivo V20

24,990

Micromax In 1b
Micromax In 1b

6,999

Micromax In Note 1
Micromax In Note 1

10,999

OnePlus 8T
OnePlus 8T

42,999

Samsung Galaxy F41
Samsung Galaxy F41

15,499

Apple iPhone 12 Pro Max
Apple iPhone 12 Pro Max

1,29,900

Apple iPhone 12 Pro
Apple iPhone 12 Pro

1,19,900

Apple iPhone 12 Mini
Apple iPhone 12 Mini

69,900

Apple iPhone 12
Apple iPhone 12

79,900

Poco X3
Poco X3

16,999

Realme Narzo 20A
Realme Narzo 20A

8,499

Realme Narzo 20
Realme Narzo 20

10,499

Realme Narzo 20 Pro
Realme Narzo 20 Pro

13,999

Oppo F17
Oppo F17

16,990

Samsung Galaxy M51
Samsung Galaxy M51

22,999

Best Sellers