The telecom department outlined the detailed procedure for telcos to undertake mobile re-verification of foreign nationals and NRIs, and instructed players to operationalize the process for these subscribers by January 1, 2018.
The procedure has been spelt out for re-verification of mobile connections of foreign nationals, as well as NRI subscribers who either do not have Aadhaar or their mobile number is not registered with the Unique Identification Authority of India (UIDAI).
The Department of Telecom (DoT) has also given re-verification procedure for senior citizens who are above 70 years not having Aadhaar, are unable to do biometric authentication or are physically challenged. The licensee must ensure that…subscribers should “be able to re-verify their mobile connections through these alternative methods by January 1, 2018”, the DoT said in an order.
It said that various representations had been received from Non Resident India (NRIs) and Overseas Indians and foreign nationals citing difficulties being faced by them in re-verification of their Indian mobile connections. The difficulties arose because this set of subscribers did not have Aadhaar and nor were they eligible to enrol for the 12-digital biometric identifier. The DoT has also informed operators about the procedure for IVRS-based One Time Password (OTP) authentication of telecom subscribers whose mobile number is registered with Aadhaar.
Industry body COAI said that while the new processes notified today would benefit subscribers, the procedure for NRIs and senior citizens was “complex”. “…the notified process for NRIs and senior citizens is still very complex and we would work with DoT to ease it for the consumers and subscribers,” Cellular Operators Association of India (COAI) Director General Rajan S Mathews said in a statement.
Mathews also expressed disappointment over the telecom department only issuing an IVR-based process for OTP authentication. “We had submitted an option of a web-based process as well and that could have also been allowed, in line with the process for NRIs and senior citizens for greater consumer ease,” Mathews said.