Samsung today launched the Galaxy S7 and Galaxy S7 edge in India, with prices starting from Rs 48,900. Along with the flagship smartphones, Samsung also announced an exclusive services platform called ‘Concierge’. As the name suggests, Concierge offers Galaxy S7 buyers with a set of exclusive services, and is deeply integrated into the My Galaxy app. Also Read - Galaxy S21 FE to support 25W charging but will Samsung put it in the box?Also Read - Samsung Galaxy M32 launch in India next week: Top specs, price around Rs 15,000, more
The Concierge platform essentially offers a personal assistant who can offer a bunch of services to Galaxy S7 and Galaxy S7 edge buyers. This personal assistant is a helpdesk wherein you can call between 10AM and 6PM and request different services like setting reminders, sending gifts to someone order groceries or getting a web-checkin done before your flight. Samsung has tied up with the likes of Ola, Mobikwik, Ibibo and Amazon for the service, and also plans to soon include more partners like Grofers. After 6PM, you can still contact the helpdesk via chat. Also Read - Apple sells more iPads in early 2021 than ever, grows along with Samsung
This service also offers priority status to users at Samsung’s service centers. In other words you won’t have to wait in line at any of Samsung’s more than 400 service centers across the country. You can also opt for the pick-up-drop service, wherein a Samsung service center executive will pick up the device from your doorsteps and return it once the work is done. There is also an option to get a new device while your smartphone is being repaired at the service center. It will initially be available in 19 cities.
The Concierge service is limited to the Galaxy S7 and Galaxy S7 edge smartphones for now. But Samsung also plans on extending it to the likes of Galaxy S6 smartphones and the Galaxy Note 5.
Samsung’s Concierge service is quite similar to the Around YU service platform launched last year along with the YU Yutopia. The idea behind Around YU is similar in the way it wants to offer users with different services on a single platform. Around YU can be accessed by swiping right on the Yutopia s homescreen.