Fitbit has issued a complete recall of its Fitbit Force activity tracker after users complained of skin irritation from the smartband’s strap. Some users experienced skin irritation from the strap, which forced the company to investigate the cause, while continuing to sell the smartband. However, last night the company announced it was recalling Fitbit Force and refunding users their money. Fitbit found that “some users may be reacting to the nickel present in the surgical grade stainless steel used in the device. Other users are likely experiencing an allergic reaction to the materials used in the strap or the adhesives used to assemble the product.” Also Read - Google Wear OS updated at I/O 2021, co-developed with Samsung and Fitbit
The company has set up a page on its website to help users return the Force. If you have bought one, you should check it out here though it is unlikely to help if you are in India. The Fitbit Force was launched late last year and was mostly sold out through the holiday season. The company is promising it is already working on the next-generation of Force and will announce news about it soon. Also Read - Top 5 smartwatches with menstrual tracker for women: Garmin Lily, Amafit GTS 2 mini, more
Here’s the letter issued by Fitbit CEO James Park. Also Read - Here's the reason why NASA is offering Fitbit Charge 4 fitness device to employees
A letter from the CEO
TO THE FITBIT FORCE COMMUNITY,
I co-founded Fitbit in 2007 to help people lead healthier, more active lives. We have been thrilled by your response to our products, and are committed to customer satisfaction. Late last year, we began selling Fitbit Force, our most advanced activity tracker. Recently, some Force users have reported skin irritation. While only 1.7% of Force users have reported any type of skin irritation, we care about every one of our customers. On behalf of the entire Fitbit team, I want to apologize to anyone affected.
From the beginning, we have taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation. Here’s what we know:
Independent test results have not found any issues with the battery or electrical systems.
Test results show that users are likely experiencing allergic contact dermatitis.
All Force materials are commonly used in consumer products. However, some users may be reacting to the nickel present in the surgical grade stainless steel used in the device. Other users are likely experiencing an allergic reaction to the materials used in the strap or the adhesives used to assemble the product.
We have now learned enough to take further action. We have stopped selling Force and have decided to conduct a voluntary recall. We are offering a refund directly to consumers for full retail price. For additional information related to the recall, we have set up a dedicated page on our website and a call center at 888-656-6381.
To our Force community, rest assured we’re working on our next-generation tracker and will announce news about it soon.
Thank you for your continued loyalty and support.
CEO & Co-Founder