Leading e-tailer Flipkart announced acquiring F1 Info Solutions, a mobile and IT products repair services firm, for an unspecified amount. “F1, which has pan-India presence of owned and franchisees, will be part of our third-party service provider Jeeves, which caters to home appliances and furniture,” said the city-based e-commerce major in a statement. Also Read - iPhone 11, iPhone XR up for grab with massive discount on Flipkart Big Saving Days saleAlso Read - Flipkart Big Saving Days sale begins: Pixel 4a, Realme X7, Samsung Galaxy F62, more on discount
The acquisition of F1 chain will expand the e-tailer’s offerings to mobiles, IT products and consumer electronics from sales to after-sales to repair services. As part of the deal, F1’s co-founder and Chief Executive Shammi Moza will join Flipkart as a Senior Director and look after its expanded business. He will report to Jeeves Head Abhijit Upadhye. Set up in 2012, the five-year-old F1 chain has 158 repair service centres in 135 cities across the country.
“With about 1,000 employees, including technicians, F1 chain takes about 50,000 service calls a month across the centres,” said the statement. F1 is also a service partner for leading mobile and IT products such as Apple, Samsung, HP, Lenovo, Sony and Asus. The acquisition will compliment Jeeves’ expertise in large appliances and furniture at F1’s service centres and benefit Flipkart’s customers in getting their devices repaired. ALSO READ: Big Billion Days: Flipkart tops free apps chart on App Store, Amazon ranks third
“The acquisition of F1 will enable us to give our customers a comprehensive service ecosystem, including repair of all their products,” said Flipkart Chief Executive Kalyan Krishnamurthy on the occasion.
Foraying into smartphones segment in 2014, Flipkart brought to customers mobiles from global makers and made them affordable with no cost EMI, product exchange and buyback guarantees. ALSO READ: After SoftBank investment, Flipkart is the world s third-most funded startup
“With F1 chain, our capabilities in mobile phones become a service differentiator vis-a-via competitors,” added the statement.
As the largest online retail portal with an estimated 100-million customer base, the decade-old Flipkart offers a whopping 80 million products across 80 categories through cash on delivery and no cost EMI across the country.