It is rightly said history repeats itself and Flipkart seems to repeat the same history again. In yet another goof-up made by Flipkart, a Telangana resident, Chiluveri Srucharan, who had ordered a Asus Zenphone 5 priced at Rs 8,099 during a mega sale on Flipkart was delivered mangoes, reported Deccan Chronicle. Srucharan, who had ordered the product on June 8 is still struggling to get either the smartphone or a refund. Also Read - Motorola Edge 20 Pro India launch date teased on Flipkart: Expected price in India, specsAlso Read - Best smartphone deals on Amazon, Flipkart today: Xiaomi Mi 11X, Poco X3 Pro, Moto G40 Fusion, more
On discovering the goof up, he brought this to the notice of Flipkart customer care and was promised a refund within 24 hours which never happened. When the refund did not reach him, he called the customer care again after which Flipkart promised him the phone. Also Read - Flipkart Big Billion Days sale date announced: Check date, deals, discounts on smartphones, electronic devices
When he called up customer service again after noticing that the amount was not refunded, Flipkart told him, We would like to inform you that your recent replacement order has been cancelled as we have noticed an unwarranted return, which do not comply with our Returns Policy.
This is not the first faux pas made by Flipkart. There have been many incidents of customers getting rocks, paper and other unintended items instead of what they ordered. Well, Flipkart choose to move a step further this time, the ecommerce site threatened him to keep quiet about the matter on social media, failing which they would block his order. Srucharan is planning to take the matter to the consumer court.