While the Indian e-commerce industry is booming, there doesn’t seem to be a derth of consumer complaints regarding shoddy service. The recent issue of Snapdeal delivering a customer a brick instead of the smartphone he ordered is still fresh in people’s minds, and now it is Flipkart which is at fault. Also Read - iPhone SE gets cheaper on Flipkart only for today: Get over Rs 11,000 flat discount
Mysore resident Adarsh Anandan had ordered a pen drive from Flipkart, but all he got was an empty box. While such a human error is forgivable if the company admits its mistake, Flipkart didn’t do any such thing, and instead sent him empty boxes not twice, but thrice, Daily Bhaskar reports. Also Read - iPhone 12 for iPhone 11 launch price at Flipkart Big Saving Days sale, iPhone 12 Mini alse sees discount
After receiving empty boxes twice, Anandan posted the photos of empty boxes on social media, but Flipkart still didn’t admit its mistake. Instead it blamed Anandan saying that he could have easily removed the pen drive and clicked the photo after. So Anandan ordered the pen drive for the third time, and this time decided to shoot a video of the entire process — from accepting the package from the delivery man, to opening the box. As mentioned above, the box was empty for the third time. Also Read - Flipkart Big Saving Days sale begins for Plus members: Check top 5 deals on smartphones
Here’s what Anandan posted on the social media about his ordeal.
When I ordered a pen-drive from Flipkart, I never thought that it would take them forever to deliver it, and will turn into a nightmare.
On 24th October 2014, I placed the order but got an empty box delivered to my house. I took up the issue with Flipkart and they assured me a monetary compensation of Rs 55 with the product. I asked for an apology letter with the product, however, I never got one. I thought that it’s only human to err, but was in for a shock when I was sent another empty box. I was not at home and my mother took the order.
I was furious and once again I took up the matter with Flipkart. This time they didn’t accept that the fault was on their part, on the contrary, they indirectly started suggesting that maybe I have kept the pen-drive and a, making a ruckus just for no reason. They had my money and were not ready to resend the product.
Already having spent so much time and energy on this I thought that I should rather have the product now, so I placed a fresh order.
After receiving empty boxes the first two time, I thought that it will be a good idea to video record the order delivery and open it in front of them.
So when the package arrived I got one of the delivery guys to open the box for me. Since the product was Cash on Delivery I had to pay first to get the box opened. And for the third time I was stunned to see an empty box.
I am not looking for compensation, I have come out with this video proof because I want such Online Shopping stores to realise and their mistake, and stop taking the customers for granted.