Google has confirmed that it is working on a software fix to restore fast charging capabilities on its 2016 Pixel smartphones. The official confirmation comes after Pixel XL owners reported slower charging on their devices after updating to Android 9 Pie.
Google Pixel XL owners reported last week that third-party charging devices were not able to fast charge their smartphones. Some users also complained that even the stock fast charging adapter supplied with the smartphone did not charge their smartphones quickly. In a support forum, where users discussed about this issue, said that they cannot see “rapidly charging” indication on their smartphone after Android 9 Pie update.
The original issue tracker post for the problem was closed and marked as won’t fix, suggesting a status to problems that are not reasonably possible to fix. Now, Google is saying that it is actively looking into the issue and will issue a software for it sometime soon. The search giant says that its own bundled charger (and others certified for supporting USB Power Delivery) should still support rapid charging.
The update will be “available in the coming weeks” provided it is verified and tested successfully. “We’re aware of an issue where non-Power Delivery (PD) USB-C chargers no longer rapidly charge the 2016 Pixel and Pixel XL after the upgrade to Android 9 Pie,” a Google spokesperson told The Verge by email. “The 18W rapid charger included in-box is a PD charger and does not exhibit this behavior. We are verifying a fix for non-PD USB-C chargers and will roll it out in the coming weeks.”
While most reports seem to be affect owners of Google Pixel XL, there are also some reports of original Pixel being affected as well. The Pixel 2 and Pixel 2 XL seems to charging as expected and are not affected by this bug.
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Google launched the Pixel-branded smartphones in 2016 as devices designed and manufactured as per its own standards. While these devices were intended to offer the highest quality of Android experience, the result has been dismal. Since the launch in October last year, the Pixel 2 and Pixel 2 XL owners have reported multiple issues affecting display and performance.
The owners of original Pixel phones have been affected by similar vulnerabilities as well. With Pixel 3 and Pixel 3 XL launch set for sometime later this year, Google needs to get rid of these smaller issues, if it hopes to make a mark in the premium smartphone segment.