comscore Google partners B2X for doorstep after sales service to Pixel users

Google partners B2X for doorstep after sales service to Pixel users

Google Pixel users can choose to either have the technician visit or drop their Pixel devices at B2X walk-in centers.

  • Published: November 8, 2017 4:45 PM IST
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Google has joined hands with B2X, which is an after-sales service provider for smartphones and IoT devices, to offer service solutions to Pixel phone users in India. The company will be an exclusive ‘Google Authorized Service Partner’, and deliver after-sales services to users at their doorsteps. Also Read - Google Android 12 for TV rolling out with some much-needed features: Check details

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As part of the customer care support, B2X will diagnose device-related issues at your home and provide immediate help. If you are a Pixel phone owner, you can simply contact Google’s call center where you will be transferred to B2X. After the first remote diagnosis on the phone, a B2X technician will make an appointment with you as per your convenience. The technician will have the required tools and parts at hand to repair it at your house. Also Read - Steam support coming to Chrome OS devices soon

In case, you want to send the device, a logistics courier will pick up the smartphone and return it after repair, much like how e-commerce portals help you return or replace an item you purchased online. What makes the whole deal even more convenient is that B2X and Google will provide a loaner device to you while your actual device is being repaired. If Pixel users prefer to hand over the device in person, they can also walk-in to any of the service centers operated by B2X in India. ALSO READ: Google Pixel 2 XL Review

“We are extremely excited to help Google provide premium service for people using Pixel in India. India is a vibrant mobile market and people love the Google brand. We will make sure that we exceed their expectations and deliver seamless and fast service and support for any question people may have around their smartphones,” Maximilian Grabmayr, CEO of B2X India said.

Google’s newly-launched Pixel 2 and Pixel 2 XL devices retail in India at Rs 61,000 and Rs 73,000 respectively. Although the Pixel 2 duo received a positive response when launched, users soon started reporting about issues with the devices. From Bluetooth issue, screen burn-ins and audio problems, the list appears to be ever-increasing. The latest issue is related to the oleophobic coating on the Pixel 2 XL. Some users have reported that the coating was rubbing off easily, leaving smudge marks on the device. The coating, otherwise, is meant to last more than just a few weeks and for smudges to show up, it requires intense usage of years. ALSO READ: Google Pixel 2 XL Vs Apple iPhone X Vs Samsung Galaxy Note 8: Camera Comparison

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  • Published Date: November 8, 2017 4:45 PM IST

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