Google Pixel lineup is renowned for its camera performance and timely software updates. It started quietly in the camera department with the original Google Pixel and ramped things up with the Pixel 2. Anyone in the market for the best camera experience and fastest software updates on the Android side should pick up a Pixel. However, a recent report has surfaced online where recent updates seem to have caused a serious issue in the camera. As per the report, multiple Google Pixel 2 users are reporting camera failure after recent software updates. Let’s have a closer look at the circumstances of this problem.
Google Pixel 2 series camera failure details
As per a recent report from Android Police, multiple Google Pixel 2 series users are reporting camera failure. Taking a look at the video of this issue, the camera no longer works. It fails to show any image in the viewfinder as soon as you open the camera app. The device can also not capture any photos or videos from the rear camera. Practically, the camera seems to be dead. It is also worth noting that this issue is across all the apps and not just the Google Camera app. While opening the Camera, we briefly see the camera UI but the viewfinder remains black.
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It is also worth noting that this is not a new issue. In fact, initial reports of a similar problem started with the Android 10 updated in the summer of 2019. However, the complaints have increased after the recent “Pixel feature drop” with the December update. There is no known cause or work-around this problem at the time of writing. Contacting Google Support about the issue got mixed responses. Some users were able to secure a replacement while the rest of the devices are now out of the warranty period.
|Features||Google Pixel 2 XL||Google Pixel 2|
|Chipset||Qualcomm Snapdragon 835 Octa-Core 2.35GHz + 1.9GHz, 64-Bit Processor||Qualcomm Snapdragon 835 Octa-Core 2.35GHz + 1.9GHz, 64-Bit Processor|
|OS||Android 8.0.0, Oreo||Android 8.0.1, Oreo|
|Display||pOLED display-6.0-inch-QHD+ (2880 x 1440) Pixel||OLED display-5.0 inches-FHD (1920 x 1080) Pixel|
|Internal Memory||64GB Internal Storage, 4GB RAM||64GB Internal Storage, 4GB RAM|
|Rear Camera||12.2 MP with f/1.8 aperture||12.2 MP with f/1.8 aperture|
|Front Camera||8 MP with f/2.4 aperture||8 MP with f/2.4 aperture|
|Battery||3520 mAh Battery||2700 mAh battery|