The government had launched Twitter Sewa a month before and has even solved over 1,000 telecom related complaints through the platform. Today, a toll free number 1924 has been launched to help people register complaints regarding postal services. The number will be operational initially for 12 hours on working days between 8.00AM to 20.00PM. The Department of Posts (DoP) will set up a nodal officer in all postal circles who will handle public complaints. Communications Minister Manoj Sinha said that the complaints will be addressed in 24 hours unless they are related to policy matters. He also added that DoP is the eighth largest department in terms of number of complaints received. Also Read - FIR filed against Twitter India again, now over child pornography contentAlso Read - Mi Notebook Pro X to be Xiaomi's most expensive laptop yet, launch tomorrow
Prime Minister has asked all departments to set up and strengthen public grievances redressal system. Moving on these lines, we started Twitter Sewa on August 2 and now we have issued a toll free number 1924 to address postal complaints, Manoj Sinha said after inaugurating the service. The service has been started initially in three languages — Hindi, English, Malayalam and gradually we will start services in all scheduled languages, he added. We have been receiving average of 100 complaints in a day from across the country on Twitter Sewa and the resolution status is 97 percent till date,” Sinha said.
In three months we will start providing services in all languages on India Posts helpline number. Meanwhile, we will direct calls received in any other language to the concerned circle. If required, we will also expand operating hours from 12 to 24, DoP Secretary BV Sudhakar said. The complaints received on the toll free number would be registered in Computerized Customer Care (CCC) Centre portal by the operators at the Dak Bhawan and the 11 digits ticket number would be provided to the complainants. If the complaint is already registered, the complainant would be informed about the status as viewed in CCC portal.